Lynn Slater
business manager
perth,perthshire
Summary
Results-driven Bar Manager skilled in customer service and team leadership. Optimises operational efficiency through effective staff training, cash handling, and conflict resolution. Enhances client satisfaction and loyalty while supporting business growth and brand promotion. Ensures safety-conscious practices and upholds high service standards.
Overview
12
12
years of professional experience
Work History
Sole saver
Darren slater
Perth, Scotland
10.2015 - 07.2026
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Provided friendly, efficient customer service, effectively managing challenging situations.
- Resolved customer issues to boost satisfaction levels.
- Applied positive customer service approach to increase satisfaction levels.
- Learned and applied new skills to daily tasks, enhancing overall efficiency.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Bar manager
Angie mitchell
Perth , Scotland
01.2015 - 10.2024
- Trained new staff on customer service protocols to enhance guest experience.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Fostered a welcoming atmosphere, encouraging repeat visits through top-quality service.
- Enhanced customer satisfaction with professional bartending techniques.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Tracked inventory levels to prevent shortages during peak hours, ensuring smooth operations.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Created weekly staff schedules to ensure adequate coverage and efficiency. for staff allocation optimising resources efficiently.
- Oversaw maintenance of bar equipment, minimising operational disruptions.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Mentored junior staff members fostering a supportive work atmosphere.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
Education
GCSEs -
01-2001
Skills
- Client focus
- Customer service excellence
- Customer service
- Cash handling
- Process optimization
- Problem-solving
- Time management
- Reliability
- Team leadership
- Calm under pressure
- Communication skills
- Active listening
- Conflict resolution
- Brand promotion
Custom
- I have 3 dogs and enjoy going on walks with them.
- I have started trying to keep my self fitter. We a currently putting a gym together at the house.
- My husband runs his own business within the Perth area and this also keeps us both busy.
Timeline
Sole saver - Darren slater
10.2015 - 07.2026
Bar manager - Angie mitchell
01.2015 - 10.2024
Dunblane high - GCSEs,