Lynn Slater
Perth,Perth
Summary
Dedicated professional with a strong focus on client satisfaction and customer service excellence. Demonstrates exceptional communication skills and active listening, ensuring effective collaboration and problem-solving in high-pressure environments. Known for reliability, time-management, and flexibility in tasks, consistently delivering results while maintaining safety consciousness. Holds UK driving licenses and exhibits a positive attitude with high energy levels, aiming to leverage these competencies towards continued career growth in dynamic settings.
Overview
11
11
years of professional experience
Work history
Sole saver
Darren slater
Perth, Scotland
10.2015 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
- Increased customer satisfaction by resolving issues.
Bar manager
Angie mitchell
Perth , Scotland
01.2015 - 10.2024
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Mentored junior staff members fostering a supportive work atmosphere.
- Trained new staff on customer service protocols to enhance guest experience.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Enhanced customer satisfaction with professional bartending techniques.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education
GCSEs -
Dunblane high
Scotland 01/1996 - 01/2001
Skills
- Calm under pressure
- Communication skills
- Problem-solving
- Flexibility in tasks
- Safety consciousness
- Energy levels
- Client focus
- Customer service excellence
- Reliability
- Time-management
- Positive attitude
- UK driving licenses
- Active listening
Affiliations
- I have 3 dogs and enjoy going on walks with them.
- I have started trying to keep my self fitter. We a currently putting a gym together at the house.
- My husband runs his own business within the Perth area and this also keeps us both busy.
References
References available upon request.
About me (Lynn slater)
I was a manager for bookmakers for 13 years. i left this job shortly after having my son, I was a stay at home mum for many years. Helping my husband start up our own business within the Perth city centre Sole Saver shoe repairs in Kinoull street. We have been in business for 17 years,
I need to step away from the shop and open new doors for myself
I am keen to start some new challenges
Timeline
Sole saver
Darren slater
10.2015 - Current
Bar manager
Angie mitchell
01.2015 - 10.2024
GCSEs -
Dunblane high
01/1996 - 01/2001