Lynn Benevento
Dalry,United Kingdom
Summary
Proactive professional with talent for case management, research methodology and people skills. Demonstrates strong communication and problem-solving skills, honed through diverse roles in administration and team coordination. Adept at driving successful outcomes through strategic planning and effective communication.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Head of Office
Ruth Maguire MSP
Irvine, Ayrshire
2018.09 - 2026.04
- Assisted in planning and conducting constituency surgeries
- Drafted press releases, raising awareness on key issues.
- Provided administrative support to the MSP; enhanced operational efficiency.
- Organised MSP's schedule.
- Coordinated office operations to ensure smooth functioning.
- Liaised with government departments to address constituency issues.
- Conducted thorough research for effective policy development.
- Enhanced community engagement by organising local events and forums.
- Handled constituent correspondence for timely responses.
- Maintained up-to-date knowledge of local and national policies for informed decision-making.
- Addressed public queries promptly; improved trust and confidence among constituents.
- Organised briefing materials for the MSP's parliamentary duties; ensured accurate representation of constituency interests in parliament.
- Maintained company records in compliance with legal requirements.
- Coordinated team meetings for effective communication and project alignment.
- Facilitated meetings with stakeholders; improved strategic partnerships.
- Managed MSP website and social media channels, uploading relevant articles, media and policy statements.
- Managed databases efficiently, maintaining accurate records of constituent communications.
- Drafted various speeches, articles and statements with meticulous attention to key messages.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Organised staff holiday schedules without disrupting workflow continuity.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
Session Support Worker
North Ayrshire Citizens Advice Service
Saltcoats, North Ayrshire
2017.10 - 2018.09
- Deescalated tense situations using strong interpersonal skills.
- Organised case files meticulously, enhanced accessibility and efficiency.
- Facilitated training sessions to enhance team capabilities.
- Demonstrated flexibility in handling diverse tasks, achieved high productivity levels.
- Coordinated with several departments, ensured coherent strategies.
- Maintained up-to-date knowledge of regulations, provided accurate advice.
- Managed multiple cases simultaneously for effective client service.
- Navigated complex legal frameworks to deliver accurate guidance.
- Delivered expert advice on policy guidelines by conducting thorough research.
- Conducted comprehensive assessments of client needs to provide targeted advice.
- Maintained excellent client satisfaction by providing in-depth support.
- Listened actively to offer accurate information and best solution to their needs.
- Handled in-person, email and mailed correspondence.
- Recorded information about inquiries and complaints within internal database.
- Fostered inclusive environment by creating a comprehensive equality and diversity policy.
- Built strong relationships with local organisations to secure regular volunteering opportunities.
- Handled administrative tasks to streamline volunteer management process.
- Coordinated training sessions, ensured volunteers felt supported and equipped.
- Managed conflicts effectively, maintained harmonious working relationships amongst volunteers.
- Liaised closely with senior management for strategic planning of future volunteering campaigns.
- Maintained up-to-date records of all volunteers, facilitated easy tracking of hours contributed.
- Managed volunteers and provided guidance, resources and support to supervisory staff in charge of volunteers.
- Maintained volunteer schedule and rotation of duties.
Education
LLB - Scots Law
University of Strathclyde
Glasgow 2010.09 - 2014.06
HND - Legal Services
College of Commerce
Glasgow 2009.08 - 2010.06
HNC - Legal Services
College of Commerce
Glasgow 2008.08 - 2009.06
NC - Legal Adminstration
College of Commerce
Glasgow 2007.08 - 2008.06
Skills
- Case management expertise
- Research methodology knowledge
- Leadership
- People skills
Accomplishments
2025 Political Staffer of the Year, Holyrood Awards
Timeline
Head of Office
Ruth Maguire MSP
2018.09 - 2026.04
Session Support Worker
North Ayrshire Citizens Advice Service
2017.10 - 2018.09
LLB - Scots Law
University of Strathclyde
2010.09 - 2014.06
HND - Legal Services
College of Commerce
2009.08 - 2010.06
HNC - Legal Services
College of Commerce
2008.08 - 2009.06
NC - Legal Adminstration
College of Commerce
2007.08 - 2008.06