Lyndsey Emberson
Medway ,Kent United Kingdom
Summary
I consider myself a friendly person who is excited to take on a new challenge and learn new skills and problem-solving. Driven to deliver high-quality service and consistent results.
When working within a school i volunteered at my family’s hotel in the summer holidays gaining experience in customer relations
Overview
27
27
years of professional experience
Work history
Kitchen unit manager
The contract dining company
Medway , England
2023.02 - 2025.12
- Conducted team briefings
- Reinforced health and safety standards with regular training sessions.
- Ensured top-quality food presentation, resulting in high customer satisfaction rates.
- Coordinated with suppliers for timely delivery of fresh produce and ingredients.
- Managed inventory control to avoid stock shortages or overstocking situations.
Kitchen unit manager
Chartwells
Rochester, England
2015.09 - 2023.02
- Conducted team briefings
- Optimised food preparation process for improved customer service.
- Reinforced health and safety standards with regular training sessions.
- Facilitated regular staff meetings
- Provided excellent dining experiences by overseeing impeccable meal preparations and presentations.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Verified kitchen cleanliness through regular inspections for consistently safe, sanitary conditions.
- Created seasonal sales plans with varying stock and promotional strategies.
- Evaluated products to select mix meeting current customer demand.
Office manager
Mirage business systems
Croydon, England
2000.08 - 2015.08
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Organised staff holiday schedules without disrupting workflow continuity.
- Resolved employee conflicts with tactful mediation strategies.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
Office assistant
Mirage business systems
Croydon , England
1998.09 - 2000.08
- Coordinated staff schedules, ensuring smooth daily operations.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Managed travel arrangements to ease executive schedules.
- Maintained tidy reception area, creating a positive impression on visitors.
- Improved office efficiency by organising and managing files.
- Organised and maintain office common areas.
- Greeted guests and clients with warmth and professionalism.
- Called customers with past-due invoices to request prompt payment.
Education
NVQ Level 3 - Customer services
Nescote collage
Sutton 09.2001
NVQ Level 2 - Retail management
Nescote college
Sutton 09.2000
GCSEs - English Language and Literature
Edenham higher school
Croydon 06.1998
GCSEs - Mathematics
Edenham high school
Croydon 06.1998
GCSEs - Science
Edenham high school
Croydon 06.1998
Skills
- Staff rota scheduling
- Supply ordering
- Budgeting understanding
- Staff development
- Retail software
- Health and Safety Compliance
- Customer Service
- Relationship Management
- Just In Time stock control
- Computer literacy
- Creative thinking
- Crisis management
Timeline
Kitchen unit manager
The contract dining company
2023.02 - 2025.12
Kitchen unit manager
Chartwells
2015.09 - 2023.02
Office manager
Mirage business systems
2000.08 - 2015.08
Office assistant
Mirage business systems
1998.09 - 2000.08
NVQ Level 3 - Customer services
Nescote collage
NVQ Level 2 - Retail management
Nescote college
GCSEs - English Language and Literature
Edenham higher school
GCSEs - Mathematics
Edenham high school
GCSEs - Science
Edenham high school