Lynda Nuttall
Faringdon,Oxfordshire
Summary
A dedicated and hardworking professional with a strong focus on team collaboration and self-motivation. Skilled in customer interaction and problem-solving, consistently delivering effective solutions. Committed to leveraging these skills to achieve career growth and contribute positively to organisational success.
Overview
24
24
years of professional experience
Work history
Senior customer service advisor
Mercedes Benz of swindon
Swindon, Wiltshire
2018.10 - Current
- Supported junior staff in improving performance metrics.
- Handled high-stress situations while maintaining professionalism.
- Built positive relationships with customers through personalised assistance.
- Created an environment of positivity within the team to enhance morale and productivity.
- Managed escalated calls to reduce unresolved issues.
- Displayed excellent product knowledge while assisting customers via call and email support.
- Worked closely with other departments to facilitate seamless problem resolution for customers.
- Increased customer loyalty by effectively resolving complaints.
- Assisted clients with complex inquiries to ensure satisfaction with resolutions provided.
- Guided new hires on customer service tasks and company protocols.
- Supervised 3 staff members and monitored performance to boost productivity.
- Achieved high client satisfaction through comprehensive support.
Finance assistance
Moovahome
Swindon, Wiltshire
2018.07 - 2018.10
- Responded promptly to telephone enquiries, varying from 10 -30 calls a day providing valuable assistance where needed.
- Coordinated with finance department for timely payment of invoices, strengthened vendor relationships.
- Managed all aspects of company accounts, resulting in streamlined finances.
- Collaborated with finance team to complete assigned accounting tasks within deadlines.
Customer service administrator
Mercedes Benz Swindon
Swindon, Wiltshire
2002.10 - 2018.07
- Handled high-volume calls in a professional manner.
- Streamlined administrative processes to enhance productivity.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Improved customer satisfaction by promptly responding to enquiries.
- Established robust relationships with customers to foster loyalty.
- Responded to customer requests with friendly, knowledgeable service and support.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Handled in-person, email and mailed correspondence.
- Listened actively to offer accurate information and best solution to their needs.
Education
NVQ Level 3 - Business studies
Ridgeway school
Swindon 09/1996 - 07/1998
GCSEs - Maths
Ridgeway school
Swindon 09/1992 - 07/1996
GCSEs - English language and literature
Ridgeway school
Swindon 09/1992 - 07/1996
Skills
Dedicated and hardworking
Team collaboration
Self-motivation
Customer interaction
- Problem-solving
Timeline
Senior customer service advisor
Mercedes Benz of swindon
2018.10 - Current
Finance assistance
Moovahome
2018.07 - 2018.10
Customer service administrator
Mercedes Benz Swindon
2002.10 - 2018.07
NVQ Level 3 - Business studies
Ridgeway school
09/1996 - 07/1998
GCSEs - Maths
Ridgeway school
09/1992 - 07/1996
GCSEs - English language and literature
Ridgeway school
09/1992 - 07/1996