Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lynda Nuttall

Faringdon,Oxfordshire

Summary

A dedicated and hardworking professional with a strong focus on team collaboration and self-motivation. Skilled in customer interaction and problem-solving, consistently delivering effective solutions. Committed to leveraging these skills to achieve career growth and contribute positively to organisational success.

Overview

24
24
years of professional experience

Work history

Senior customer service advisor

Mercedes Benz of swindon
Swindon, Wiltshire
2018.10 - Current
  • Supported junior staff in improving performance metrics.
  • Handled high-stress situations while maintaining professionalism.
  • Built positive relationships with customers through personalised assistance.
  • Created an environment of positivity within the team to enhance morale and productivity.
  • Managed escalated calls to reduce unresolved issues.
  • Displayed excellent product knowledge while assisting customers via call and email support.
  • Worked closely with other departments to facilitate seamless problem resolution for customers.
  • Increased customer loyalty by effectively resolving complaints.
  • Assisted clients with complex inquiries to ensure satisfaction with resolutions provided.
  • Guided new hires on customer service tasks and company protocols.
  • Supervised 3 staff members and monitored performance to boost productivity.
  • Achieved high client satisfaction through comprehensive support.

Finance assistance

Moovahome
Swindon, Wiltshire
2018.07 - 2018.10
  • Responded promptly to telephone enquiries, varying from 10 -30 calls a day providing valuable assistance where needed.
  • Coordinated with finance department for timely payment of invoices, strengthened vendor relationships.
  • Managed all aspects of company accounts, resulting in streamlined finances.
  • Collaborated with finance team to complete assigned accounting tasks within deadlines.

Customer service administrator

Mercedes Benz Swindon
Swindon, Wiltshire
2002.10 - 2018.07
  • Handled high-volume calls in a professional manner.
  • Streamlined administrative processes to enhance productivity.
  • Balanced multiple tasks simultaneously – ensuring completion within set time frames.
  • Improved customer satisfaction by promptly responding to enquiries.
  • Established robust relationships with customers to foster loyalty.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Managed workflow to continuously exceed quality service goals.
  • Handled in-person, email and mailed correspondence.
  • Listened actively to offer accurate information and best solution to their needs.

Education

NVQ Level 3 - Business studies

Ridgeway school
Swindon
09/1996 - 07/1998

GCSEs - Maths

Ridgeway school
Swindon
09/1992 - 07/1996

GCSEs - English language and literature

Ridgeway school
Swindon
09/1992 - 07/1996

Skills

Dedicated and hardworking

Team collaboration

Self-motivation

Customer interaction

  • Problem-solving

Timeline

Senior customer service advisor

Mercedes Benz of swindon
2018.10 - Current

Finance assistance

Moovahome
2018.07 - 2018.10

Customer service administrator

Mercedes Benz Swindon
2002.10 - 2018.07

NVQ Level 3 - Business studies

Ridgeway school
09/1996 - 07/1998

GCSEs - Maths

Ridgeway school
09/1992 - 07/1996

GCSEs - English language and literature

Ridgeway school
09/1992 - 07/1996
Lynda Nuttall