Lynda Felton

Working in three separate services to develop and manage service redevelopment, support strategic thinking and assist with resource contracts and delivery:

• Showcased excellent problem-solving abilities whilst managing unexpected team and service crises.
• Prioritised tasks effectively during high-stress situations to ensure optimal client care delivery.
• Demonstrated excellent clinical skills in a variety of settings enhancing professional competence and versatility.
• Fostered effective communication among team members enabling smoother operations within the department.
• Advocated for clients' rights, promoting dignity and respect.
• Managing complex complaints from families/clients resulting in high standards of satisfaction and resolution.
• Worked collaboratively with multidisciplinary team members leading to improved client care.
• Conducted regular performance reviews on existing partnerships; implemented necessary improvements when required.
• Built strong rapport with partners, reinforcing trust and commitment within partnerships formed.
• Established new policies that resulted in improved quality of local services.
• Enabled better decision-making by providing up-to-date information on available resources and services.

Specialist Learning Disabilities service for Adults with Challenging Behaviours:

• Working with partners to facilitate seamless transitions into the setting.
• Undertaking complex and emotionally challenging Pre-Admission assessments.
• Overseeing the opening of two new satellite services.
• Co-ordinating the refurbishment of three established services to improve sensory integration.
• Completing lengthy and multi-stage assessments including sensory integration.
• Prioritised tasks effectively during high-stress situations to ensure optimal patient care delivery.
• Showcased excellent problem-solving abilities whilst managing unexpected mental health and medical emergencies.
• Provided compassionate care for patients resulting in high satisfaction rates.
• Established therapeutic relationships with patients and families, fostering a supportive environment.
• Fostered effective communication among team members enabling smoother operations within the department.
• Contributed significantly to research studies through diligent data collection processes.
• Implemented evidence-based practices into daily routines resulting in better patient outcomes.

Sole Occupational Therapist within Housing provider for wider area of North Derbyshire. Management responsibilities for team of Customer Liaison Officers, Adaptations Co-ordinator along with an OT apprentice. Leading by example by:

• Led training sessions for staff skill improvement.
• Improved workflow efficiency with thorough process analysis.
• Streamlined operational procedures with innovative system improvements.
• Optimised resource allocation for maximised operational efficiency.
• Facilitated productive team meetings, fostering a collaborative work environment.
• Maintained up-to-date industry knowledge through continuous professional development.
• Collaborated effectively with cross-functional teams for successful project completion.
• Increased client satisfaction by providing specialised support and advice.
• Gathered information, created charts and produced reports for staff.
• Created home modification plans, ensured safe living environment for patients post-discharge.
• Adapted environments for better accessibility and safety for individuals with physical limitations.
• Collaborated with multidisciplinary teams to assure holistic care approach for patients.
• Utilised assistive devices to improve daily living functions in patients.

Working for Adult Social Services, providing equipment & Adaptations to properties whilst incorporating the following:

• Upheld all regulatory standards during practice thereby ensuring optimal patient care.
• Managed caseloads efficiently; ensured timely response and attention to all assigned cases.
• Established therapeutic relationships with clients and families, fostering a supportive environment.
• Kept abreast of latest research and education by attending relevant training courses and seminars.
• Provided compassionate care for clients resulting in high satisfaction rates.
• Implemented evidence-based practices into daily routines resulting in better client outcomes.
• Conducted comprehensive client triage assessments, ensuring accurate input and timely support.
• Developed individualised Rehabilitation treatment plans, improving client outcomes.

In this role, I undertook a range of complex assessments based upon individual needs of existing/prospective tenants encompassing:

• Assessing and awarding Enhanced Housing Criteria (Medical Priority for Banding).
• Minor/Major adaptations to improve a wide variety of issues.
• Provision of appropriate equipment to support independence and foster well-being.
• Provide guidance during 'Accompanied' viewings of adapted properties.
• Complete a wide variety of rota duties ie triaging individual applications, sign-posting, duty responsibilities.
• Working with other agencies (Paediatrics, Acute Services, Patrol Officers, Court of Protection Officers, Social Workers) to promote seamless care/transitions
• Various management roles - analysis of statistics, workload, mentoring/advice for junior/unqualified staff.

A split role between two teams - Falls Prevention/Intermediate Care. Here I completed and upheld a number of responsibilities:

• Triaging referrals into both teams using RAG Rating system.
• Liaising with partners ( ie MDT, GP, local/regional/specialist acute care setting, residential/intermediate care settings, Social Workers, Mental Health Teams) to ensure clients received timely and appropriate input and support.
• Working to constantly improve service and relationships between teams.
• Assisting with the re-organisation of services within the local area (affecting 24 AHPs).
• Designed suitable environments for individuals with specific physical limitations, ensuring safety and comfort.
• Maintained detailed records to track patient progress over time accurately.
• Managed caseloads efficiently; ensured timely response and attention to all assigned cases.
• Upheld all regulatory standards during practice thereby ensuring optimal patient care.
• Mentoring and supporting junior and unqualified staff members particularly throughout re-organisation process.

I was recruiting into the Band 5 position following the successful completion of my final year placement within the trust. During this time I was able to complete all Band 5 and 6 rotations along with secondment to two Band 7 roles to provide cover during maternity/long term illness.

• Developed comprehensive treatment programmes for enhancing patient's quality of life.
• Facilitated group therapy sessions, enhanced social interaction amongst patients.
• Assessed and monitored progress of patients regularly to ensure optimal recovery speed.
• Provided palliative care support ensuring comfort and dignity during end-of-life stages.
• Collaborated with clients to develop tailored adaptation plans, enhancing their quality of life.
• Delivered education on independence promotion and disability prevention to improve community health standards.
• Coordinated with other healthcare professionals for integrated care delivery to patients.
• Educated caregivers on therapy strategies, facilitated continued support at home.
• Administered physical exercises, improved motor skills in patients.
• Achieved successful rehabilitation outcomes with use of specialised therapeutic techniques.
• Collaborated with multidisciplinary teams to assure holistic care approach for patients.
• Improved hand-eye coordination in stroke patients through targeted exercises; increased their independence in daily tasks.
• Used cognitive behavioural therapy techniques to manage anxiety and depression in clients.
• Managed complex caseloads efficiently whilst maintaining high-quality care standards.
• Maintained patient confidentiality by adhering to strict privacy regulations.
• Worked collaboratively with multidisciplinary team members leading to improved client care.