Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lyla Rickard

Telford and Wrekin

Summary

Highly professional and organised highly professional and organised with strong proficiency in PC operations and Microsoft Office. I demonstrate exceptional attention to detail, high efficiency and excellent customer service skills. Adept at telephone operation, maintaining patience and composure in all interactions. I am committed to delivering outstanding results and continuously improving operational processes.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work history

Quality inspector & General operative

Stadco Limited
Telford
05.2026 - Current
  • Enhanced productivity by implementing preventative maintenance schedules on inspection equipment.
  • Contributed insights and suggestions in team meetings to enhance quality control measures.
  • Conducted regular audits of equipment and tools, reducing downtime due to malfunctions or breakdowns.
  • Compiled detailed inspection reports to facilitate informed decision-making.
  • Achieved accurate results through meticulous attention to detail during inspections.
  • Coordinated with other departments to foster a cohesive working environment.

Customer advisor

B&Q
Telford, Telford and Wrekin
03.2025 - 03.2026
  • Assisted customers in product selection, resulting in increased sales.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Delivered personalised service to each client, fostering trust and loyalty.
  • Facilitated seamless transactions at check-out counters for quick checkout processes.
  • Supported team communication to ensure smooth operations and positive working experiences.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

A-Levels - Psychology, Biology and Criminology

Telford College
Wellington, Telford and Wrekin
09.2023 - 06.2025

GCSEs -

New Road Academy
Telford
09.2019 - 06.2023

Skills

  • PC proficient
  • Attention to Detail
  • Customer Service
  • Telephone operation
  • Patience and composure
  • Microsoft Office
  • Organised and reliable
  • High efficiency

Timeline

Quality inspector & General operative

Stadco Limited
05.2026 - Current

Customer advisor

B&Q
03.2025 - 03.2026

A-Levels - Psychology, Biology and Criminology

Telford College
09.2023 - 06.2025

GCSEs -

New Road Academy
09.2019 - 06.2023
Lyla Rickard