Lyla Rickard
Telford and Wrekin
Summary
Highly professional and organised highly professional and organised with strong proficiency in PC operations and Microsoft Office. I demonstrate exceptional attention to detail, high efficiency and excellent customer service skills. Adept at telephone operation, maintaining patience and composure in all interactions. I am committed to delivering outstanding results and continuously improving operational processes.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Quality inspector & General operative
Stadco Limited
Telford
2026.05 - Current
- Enhanced productivity by implementing preventative maintenance schedules on inspection equipment.
- Contributed insights and suggestions in team meetings to enhance quality control measures.
- Conducted regular audits of equipment and tools, reducing downtime due to malfunctions or breakdowns.
- Compiled detailed inspection reports to facilitate informed decision-making.
- Achieved accurate results through meticulous attention to detail during inspections.
- Coordinated with other departments to foster a cohesive working environment.
Customer advisor
B&Q
Telford, Telford and Wrekin
2025.03 - 2026.03
- Assisted customers in product selection, resulting in increased sales.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Delivered personalised service to each client, fostering trust and loyalty.
- Facilitated seamless transactions at check-out counters for quick checkout processes.
- Supported team communication to ensure smooth operations and positive working experiences.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
A-Levels - Psychology, Biology and Criminology
Telford College
Wellington, Telford and Wrekin 2023.09 - 2025.06
GCSEs -
New Road Academy
Telford 2019.09 - 2023.06
Skills
- PC proficient
- Attention to Detail
- Customer Service
- Telephone operation
- Patience and composure
- Microsoft Office
- Organised and reliable
- High efficiency
Timeline
Quality inspector & General operative
Stadco Limited
2026.05 - Current
Customer advisor
B&Q
2025.03 - 2026.03
A-Levels - Psychology, Biology and Criminology
Telford College
2023.09 - 2025.06
GCSEs -
New Road Academy
2019.09 - 2023.06