Raluca Stemate
Darlington,Durham
Summary
I am a passionate, dynamic, and disciplined professional who thrives on continuous learning and self-improvement. As an ambitious fast-learner, I combine creativity with a hard-working attitude to master new skills and deliver high-quality results. I am highly competent at managing complex tasks and time-sensitive projects, while my person-oriented nature makes me a dedicated team player who adapts easily to any work environment.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Quality control assistant
Aldi RDC
Darlington, Durham
2022.12 - Current
- Utilized digital tablets to log data and report quality findings to management in a timely manner.
- Exercised independent judgment to authorize or reject large-scale shipments based on technical standards.
- Communicated with suppliers and transport staff to resolve product discrepancies in an assertive manner.
- Maintained high focus and accuracy in a fast-paced environment while working under tight deadlines.
- Participated in cross-functional training to gain a comprehensive understanding of the business operations and departmental synergy.
- Collated, analysed and provided information through concise reports, seeking constant improvement opportunities.
- Assisted in the training of new staff members, fostering a culture of excellence and precision.
- Learned how to approach different stakeholders in order to persuade and discover their needs.
Team Leader Apprenticeship
Aldi RDC
Darlington, Durham
2024.10 - 2026.03
- Learned how to collect and use data to compare performance against company standards, helping to identify areas for improvement.
- Studied how to build high-performance teams by improving professional relationships and supporting individual team members.
- Gained experience in communicating team goals and making sure daily tasks are completed according to the business plan.
- Learned how to lead a team through changes in the workplace while maintaining high standards and a positive atmosphere.
- Focused on "continuous improvement" by looking for ways to make daily processes faster, safer, and more efficient.
- Used project management tools to track tasks and managed resources carefully to ensure projects remained on schedule.
- Adopted a Situational Leadership approach to adapt my management style to different team needs while effectively managing stakeholder expectations and communications.
- Communicated with impact and clarity to successfully persuade stakeholders and gain approval for new project suggestions and initiatives.
- Identified potential resistance to organizational changes and proactively found common ground with employees to ensure team alignment with business goals.
- Balanced the needs of the workforce with organizational objectives by using effective negotiation skills to resolve concerns during periods of transition.
Supervisor
Optimus Green Limited
Grays, Thurrock
2022.05 - 2022.11
- Supervised daily kiosk operations to ensure smooth service, efficient workflow, and a positive customer experience in a fast-paced retail environment.
- Delivered high-quality customer service by handling enquiries, resolving complaints professionally, and building strong customer relationships.
- Supported store management by overseeing operations and making decisions when the manager was not present.
- Trained, mentored, and supervised new and junior team members, ensuring they followed company procedures, hygiene standards, and product quality requirements.
- Managed stock control, including receiving deliveries, organising storage, and monitoring inventory levels to ensure adequate product availability.
- Assisted with opening and closing procedures, including cash handling and basic reporting when required.
- Maintained strong team leadership and communication, fostering a positive and collaborative work environment even during high-demand periods.
- Communicated effectively with costumers, determining needs, providing recommendations and upselling services.
- Developed strong conflict resolution capabilities by resolving customer grievances and maintaining service standards during sensitive situations.
Organiser assistant
EU+ OportunNEETys Youth Exchance
Vatra Dornei, Romania
2019.10 - 2019.11
- Communicated effectively with project leaders and participants to resolve logistical discrepancies and maintain a positive group dynamic.
- Cooperated with the senior organizing team to monitor participant well-being and ensure all safety protocols were strictly followed during group activities.
- Demonstrated flexibility and resilience by adapting to sudden changes in the project itinerary and resolving issues in a calm, efficient manner.
- Assisted in the distribution and management of project materials and educational resources used to promote multiculturalism and social inclusion.
- Acted as the primary point of contact between participants and the property management, translating specific requirements and expectations into actionable requests to ensure a high standard of service.
- Monitored the quality of accommodation and catering services, proactively ensuring that all dietary and residential needs were met for a diverse group of international participants.
Organiser assistant
EU+ Tolerant Youth Exchange
Poiana Negrii, Romania
2018.11 - 2018.11
Education
NVQ Level 3 - Team Leader v1.4
Instep
UK 2024.10 - 2026.03
Skills
- C1 IELTS English Level
- Team Leadership Level 3
- Operational Planning
- Problem Analysis
- Change Management
- Data Collection
- Project Coordination
- Resource Management
- Costumer service orientation
- Human resources best practices
- Organisational awareness
- Strong interpersonal skills
- Conflict management
- Organisation and efficiency
- Microsoft Office proficiency
- PC proficient
Timeline
Team Leader Apprenticeship
Aldi RDC
2024.10 - 2026.03
NVQ Level 3 - Team Leader v1.4
Instep
2024.10 - 2026.03
Quality control assistant
Aldi RDC
2022.12 - Current
Supervisor
Optimus Green Limited
2022.05 - 2022.11
Organiser assistant
EU+ OportunNEETys Youth Exchance
2019.10 - 2019.11
Organiser assistant
EU+ Tolerant Youth Exchange
2018.11 - 2018.11