Lydia Abena Bempomaah
Summary
Responsible Care Assistant enthusiastic about supporting best practices in healthcare operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in home care settings providing guidance and encouragement to patients through physical and emotional support. Compassionate Care
Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Care assistant
Mariama Care Ltd T/A Kangaroo Healthcare
Enfield, Middlesex
02.2023 - Current
- Create social and educational activities that teach our individuals daily life skills.
- Organised activities and exercises to promote physical and mental well-being.
- Helped design and update treatment plans based on progress and health developments.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained confidentiality and compliance standards for optimised patient care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Sale Executives
Ashcell Company Ltd
Kumasi, Ashanti
11.2010 - 01.2023
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Achieved exceptional client satisfaction feedback and ratings.
- Analysed sales to identify top-performing products.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Collected customer and market feedback and reported information to company leadership.
- Carried out sales visits to current and prospective customers.
Deputy manager
X Bar Restaurant
Kumasi, Ashanti
06.2004 - 10.2010
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed our targets.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Designed employee incentives and recognition schemes to achieve team targets.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Prioritised activities to deliver programmed work within scheduled time and budget.
Education
NVTI - Vocational
Methodist Women's Training, National Vocational Training Institute
Ghana 2001 - 2004
Basic Education Certificate (BCE) -
New Bantama Block B
Ghana 1998 - 2001
Skills
- Nursing care
- Personal care
- Meal preparation
- Activities of Daily Living
- Home care
- Elderly care
- Exceptional communicator
- Compassionate care giver
- Housekeeping
Certification
Compassionate and empathetic02/2023 - Till date: Mariama Care Ltd T/A Kangaroo Health care Domiciliary Care Training Certificate 11/2010 to 01/2023 Ashcell Company Ltd Sale Executives Professional Certificate in Human Resources Management Certified in Quality, Health Safety, and Environment Care Training Compliance Certified in Basic Fire Safety
Interests
Personal Details , Interests in Cooking, TV, Reading and watching movies.
Languages
English
Fluent
Timeline
Care assistant
Mariama Care Ltd T/A Kangaroo Healthcare
02.2023 - Current
Sale Executives
Ashcell Company Ltd
11.2010 - 01.2023
Deputy manager
X Bar Restaurant
06.2004 - 10.2010
NVTI - Vocational
Methodist Women's Training, National Vocational Training Institute
2001 - 2004
Basic Education Certificate (BCE) -
New Bantama Block B
1998 - 2001