Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lydia Ruscoe

Shrewsbury

Summary

Dedicated insurance professional with a strong focus on client retention and customer service excellence. Strong communication, problem solving and interpersonal skills to deliver tailored solutions to meet client needs. Demonstrates comprehensive commercial insurance product knowledge and exceptional attention to detail. Committed to fostering long-term client relationships and driving organisational success through outstanding service and operational efficiency.

Overview

7
7
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work History

Client advisor

Marsh Commercial
Shrewsbury, Shropshire
11.2020 - Current
  • Supports a team of Client Executives in all broking activities but also acts an Executive on some smaller accounts
  • Largest account £2.2 million GWP, average case size around £30,000 GWP
  • Served as book of client's primary day-to-day contact, guiding them through renewals and processing MTAs
  • Negotiated premiums and terms with insurers, including for new business cases
  • Maintains comprehensive knowledge of most commercial classes of businesses and current market condition
  • Delivered exceptional customer service, ensuring all tasks completed in timely manner
  • Identifying any gaps in cover and upselling relevant products and services.

Waitress

The Corbet Arms Hotel and Restaurant
Uffington, Shrewsbury
09.2018 - 05.2025
  • Following instructions whilst working as part of a team or independently to provide excellent customer service in a high-pressure environment.
  • Verbal communication with both customers and fellow colleagues.
  • Maintaining a high level of professionalism at all times.
  • Prioritising tasks to ensure the best quality service.

Education

A-level - English language and literature, French, Sociology, Extended project qualification

Shrewsbury Sixth Form
Shrewsbury, Shropshire
09.2018 - 05.2020

GCSE - English Language, French, Religious Studies, History, Biology, Chemistry, Physics, English Literature, Maths, Psychology

Meole Brace Secondary School
Shrewsbury, Shropshire

Skills

  • Client retention focus
  • Familiarity with Acturis software
  • Customer Service
  • Invoice processing
  • Renewal management
  • Client service excellence
  • Insurance product knowledge
  • Attention to Detail

Certification

Cert CII- December 2023

Timeline

Client advisor

Marsh Commercial
11.2020 - Current

A-level - English language and literature, French, Sociology, Extended project qualification

Shrewsbury Sixth Form
09.2018 - 05.2020

Waitress

The Corbet Arms Hotel and Restaurant
09.2018 - 05.2025

GCSE - English Language, French, Religious Studies, History, Biology, Chemistry, Physics, English Literature, Maths, Psychology

Meole Brace Secondary School

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Lydia Ruscoe