Ffion Hanson
Cardiff
Summary
Accomplished professional specializing in end-to-end event planning and delivery, with strong stakeholder relationship management and operational leadership skills. Demonstrates advanced communication abilities and proficiency in Microsoft Office and CRM systems, ensuring efficient administrative support and record management. Proven success in budget control, revenue tracking, and health and safety compliance, focusing on client retention through customized service offerings. Experienced in digital marketing coordination and content creation, utilizing collaboration tools to enhance team leadership and coaching.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Client Advisor
Credas
Cardiff
2025.10 - 2026.02
- Supported diverse clients by delivering tailored end-to-end assistance throughout client journeys.
- Provided 1:1 guidance across various channels, adapting communication styles to meet stakeholder needs and ensure high satisfaction.
- Conducted needs assessments to identify barriers and implemented practical solutions to enhance client outcomes.
- Maintained accurate GDPR-compliant digital records to support operational transparency and accountability.
- Facilitated continuous improvement through feedback sessions, training initiatives, and peer coaching.
- Delivered engaging group and individual training sessions to support colleague development and maintain service consistency.
AML & Compliance Delivery Officer
Coadjute Compliance
Cardiff, Cardiff
2025.05 - 2025.08
- Managed high-volume portfolio of concurrent compliance cases while maintaining full regulatory adherence.
- Coordinated issue resolution between clients, external partners, and internal teams to support efficient collaboration
- Ensured accurate documentation and compliance within strict regulatory frameworks.
- Supported onboarding and training of new starters, sharing best practice and compliance awareness.
- Managed paperwork effectively, facilitating smooth transactions.
Financial Servicing Representative
Lloyds Banking Group
Remote
2024.12 - 2025.05
- Delivered regulated, customer-centred support to abroad client base, including vulnerable customers.
- Consistently met performance and service quality expectations in a target driven environment with over 70 calls a day.
- Produced clear, detailed case notes and CRM updates to support accurate decision making.
- Developed resilience, sound judgement, and problem-solving skills in live operational settings.
Assistant Restaurant Manager
Café Rouge
Cardiff
2024.07 - 2024.11
- Supported day-to-day operations of a high-volume hospitality venue, including staff scheduling and live service delivery.
- Ensured compliance with Health & Safety, risk assessment, and safeguarding procedures.
- Provided hands-on coaching and support to team members during organisational change.
- Supported delivery of private bookings and high-revenue service periods, maintaining excellent customer experience.
- Supported my team during a redundancy process. Assisting replacement of employers and offering advise and guidance throughout the process
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
- Handled cash transactions accurately and responsibly.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
Supervisor / Hospitality & Event Support
The Ivy | Embankment Kitchen | Escape to Freight Island
Manchester
2022.01 - 2024.01
- Supported delivery of large-scale services, private functions, and event-style operations.
- Liaised with suppliers, contractors, and internal teams to support smooth delivery.
- Maintained professionalism and attention to detail in fast-paced, high-pressure environments.
- Implemented company policies effectively, maintained high standards of service delivery.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Supervisor
Makasih Café & Street Food Co
Cardiff
2016.11 - 2022.12
- Supported community-facing pop-up events and high-footfall trading days.
- Managed bookings, customer communications, invoicing, and supplier coordination.
- Assisted with digital promotion and content scheduling.
- Improved internal processes to enhance organisation and operational efficiency.
- Built strong customer relationships, contributing to repeat business and positive feedback.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Estimated costs, generated reports, and maintained detailed records.
Education
BA (Hons) - Acting
The Arden School of Theatre
Manchester 09/2021 - 06/2024
Foundation Degree in Arts - Musical Theatre
Arden Scool of Theatre
Manchester 09/2020 - 06/2021
Skills
- End-to-end planning and delivery
- Stakeholder relationship management
- Budget control and revenue tracking
- Advanced communication skills
- Health and safety compliance
- Operational leadership in events
- Team leadership and coaching
- Microsoft Office proficiency
- CRM systems expertise
- Digital marketing coordination/Content Creation
- Administrative support and record management
- Tailored service offering
- Client retention focus
- Collaboration tools proficiency
- Events Planning
Certification
- Agile Project Management (AgilePM) – Foundation & Practitioner
- Certified AML & Compliance Training – Property Sector
- First Aid at Work – Appointed First Aider within current role
Additional Experience
- Acting Teacher & Workshop Leader
- Designed and delivered workshops for children and young people, ensuring safeguarding and inclusive engagement.
- Maintained clear communication with parents and guardians and managed attendance records.
- Event & Social Media Coordinator – Local Arts Groups
- Promoted and coordinated public events, managing schedules, RSVPs, and digital content.
- Student Events Coordinator – The Arden School of Theatre
- Supported planning and delivery of student-led events, collaborating with stakeholders to achieve successful outcomes.
Timeline
Client Advisor
Credas
2025.10 - 2026.02
AML & Compliance Delivery Officer
Coadjute Compliance
2025.05 - 2025.08
Financial Servicing Representative
Lloyds Banking Group
2024.12 - 2025.05
Assistant Restaurant Manager
Café Rouge
2024.07 - 2024.11
Supervisor / Hospitality & Event Support
The Ivy | Embankment Kitchen | Escape to Freight Island
2022.01 - 2024.01
Supervisor
Makasih Café & Street Food Co
2016.11 - 2022.12
BA (Hons) - Acting
The Arden School of Theatre
09/2021 - 06/2024
Foundation Degree in Arts - Musical Theatre
Arden Scool of Theatre
09/2020 - 06/2021