Lydia Balogun
Birmingham
Summary
Compassionate Support Worker skilled in monitoring and addressing needs for geriatric populations. Evaluates wellness and provides care and companionship. Promotes dignity, respect and independence with caring ADL management. Comprehensive experience in care home environments. Builds rapport with empathy and compassion. Strong medication administration and clinical observation skills. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Care and support worker
Fountain Care Home
Osogbo, Osun State
2023.05 - 2023.12
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Monitored patient symptoms and progress to boost health outcomes.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Counselled clients through difficult times using approved and compassionate strategies.
- Prepared tasty and healthy meals to meet dietary requirements.
- Medication administration.
- Collaborated with external support providers to maintain good care continuity.
- Assisting in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Documented accurate and updated caseload records and reports to streamline process.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Administered patient medication accurately and efficiently according to treatment plans and in line with laid down policies.
- Met needs of clients with learning difficulties and handled challenging behaviours.
Regional Sales Supervisor
Partner Mobile PLC
Osogbo, Osun state South west region
2016.08 - 2023.05
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Supported front-line sales teams with well-coordinated administrative operations.
- Produced regular reports with in-depth detail of sales performance.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Maximised sales revenue growth 10% by successfully identifying and capitalising on cross-selling opportunities.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Offered detailed product and service advice based on customer needs.
Client Insurance Advisor
Leadway Assurance company
Osogbo, Osun State
2013.03 - 2016.07
- Drafted quotes detailing policy premiums, coverages and pyment structures.
- Maintained policies by calculating premiums and processing payments.
- Conducting thorough consultations with clients to understand their insurance needs, financial situation, and risk tolerance.
- Recommending insurance policies that align with the client's needs and providing explanations of coverage details.
- Tailoring insurance policies to meet specific client requirements, taking into consideration factors such as coverage limits, deductibles, and premium costs.
- Tailoring insurance policies to meet specific client requirements, taking into consideration factors such as coverage limits, deductibles, and premium costs.
- Client Pension management
- Obtaining quotes from insurance carriers and presenting them to clients, along with a detailed explanation of the terms and conditions.
Education
Master of Arts - Religious Studies
Obafemi Awolowo University
Nigeria 2014.04 - 2017.11
Bachelor of Arts - Religious Studies
University of Ilorin
Nigeria 2008.09 - 2012.10
Skills
- First Aid
- Pulse assessment
- Safeguarding knowledge
- Disability care
- Activities of Daily Living
- Risk assessments
- Disability support
- Elderly care
- Medication administration
- Care plan management
- Personal hygiene assistance
- Mental health support
- Problem-solving
- Leadership
- Time management
Affiliations
- Reading for personal development.
- volleyball
- Cooking and cleaning
Certification
Basic life support.
Adult Social Care.
End of life care
Languages
English
Fluent
Timeline
Care and support worker
Fountain Care Home
2023.05 - 2023.12
Regional Sales Supervisor
Partner Mobile PLC
2016.08 - 2023.05
Master of Arts - Religious Studies
Obafemi Awolowo University
2014.04 - 2017.11
Client Insurance Advisor
Leadway Assurance company
2013.03 - 2016.07
Bachelor of Arts - Religious Studies
University of Ilorin
2008.09 - 2012.10