Luyu Chen
London,United Kingdom
Summary
Retail professional passionate about delivering the artistry and service that define the luxury experience. Experienced in building and nurturing client relationships through CRM, personalised communication, and attentive after-sales care. With a background in high-end retail and five-star hospitality, and fluent in English and Mandarin, I bring cultural insight and operational excellence to every client interaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Sales assistant
Harvey Nichols APM Monaco
London, United Kingdom
07.2023 - Current
- Built and maintained a strong client book by using the CRM system and following up with clients regularly via personalised emails and messages.
- Consistently met and exceeded sales targets by building lasting relationships with regular and VIP clients.
- Took time to understand client preferences, making sure they always felt valued before, during and after a purchase.
- Supported Visual Merchandising and ensured the boutique presentation was always to brand standard.
- Actively contributed to team success and day-to-day boutique operations, including in-store events and after-sales follow-ups.
Food and beverage trainee
The Landmark London
London, United Kingdom
07.2021 - 08.2022
- Adapted quickly to a five-star luxury hospitality environment, mastering a wide range of operations in a short period of time.
- Coordinated and guided different service teams during busy events and dining periods, ensuring seamless delivery and consistent high standards.
- Resolved guest complaints with discretion and professionalism, often turning challenging situations into opportunities to strengthen client relationships.
- Worked closely with colleagues across departments, developing a strong understanding of the challenges in different roles and helping the team work better together.
Education
Master of Science - Intellectual Property Management
Queen Mary University of London
London 09.2023 - 09.2024
Bachelor of Arts - International Tourism & Hospitality Management
Bournemouth University
Poole 09.2019 - 06.2023
Skills
- Client relationship management & CRM (client book building)
- Luxury service standards & personalised client experience
- Sales, clienteling & after-sales follow-up
- Visual Merchandising & boutique operations
- Team collaboration & problem-solving under pressure
- Bilingual: English & Mandarin
Languages
English
Proficient (C2)
Chinese (Mandarin)
Native
Accomplishments
Best store award in the UK
Affiliations
Passionate about gastronomy and exploring fine dining experiences, often sharing insights into London’s food scene. Enjoy photography, especially capturing details and storytelling through images. Interested in fashion, design, and cultural events, which inspire my approach to creating memorable client experiences.
Timeline
Master of Science - Intellectual Property Management
Queen Mary University of London
09.2023 - 09.2024
Sales assistant
Harvey Nichols APM Monaco
07.2023 - Current
Food and beverage trainee
The Landmark London
07.2021 - 08.2022
Bachelor of Arts - International Tourism & Hospitality Management
Bournemouth University
09.2019 - 06.2023
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