Luxsana Prasanth
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
2
2
years of professional experience
Work history
Customer Service Assistant
Co operative society
Point Pedro , Srilanka
2023.05 - 2025.03
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Assisted customers with product inquiries for enhanced shopping experience.
- Improved customer relations by managing customer complaints effectively.
Education
A-Levels - Art's
J VADA Hindu Girls College
Point Pedro 2012-06
Skills
- Data entry efficiency
- Technical product advice
- Rapport establishment
- Feedback collection and analysis
- Microsoft office suite proficiency
Languages
English
Intermediate
B1
Timeline
Customer Service Assistant
Co operative society
2023.05 - 2025.03
A-Levels - Art's
J VADA Hindu Girls College