Chloe Lock
Croydon ,Surrey
Summary
Dedicated professional with expertise in customer service and cash handling across various currencies. Demonstrates proficiency in data entry, payment processing, and refund and exchange procedures. Skilled in barista operations, including beverage presentation, equipment maintenance, and advanced coffee preparation techniques. Committed to maintaining hygiene standards through effective cleaning practices and waste management.
Overview
2
2
years of professional experience
Work history
Customer service assistant
World Duty Free
London Gatwick Airport , West Sussex
2024.01 - 2025.04
- Offered helpful advice on product selection, leading to increased sales.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Assisted customers with product inquiries for enhanced shopping experience.
Barista
Esquires Coffee
Esher, Surrey
2023.05 - 2023.11
- Delivered exceptional service to customers for their enjoyment and comfort.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Managed high volume orders during peak hours maintaining quality of service.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
Education
A-Levels - Beauty Therapy
Carshalton
London United Kingdom 09/2021 - 12/2022
Skills
- Maintained clean areas
- Cash handling in different currencies
- Data entry efficiency
- Customer Service
- Payment Processing
- Refund and exchange processing
- Cash register use
- Beverage presentation
- Barista equipment maintenance
- Heating and frothing milk
- Coffee grinding techniques
- Floor cleaning
- Surface sterilization
- Hoovering proficiency
- Proper waste disposal
- Hygiene standards awareness
- Bin emptying
- Deep-Cleaning expertise
Timeline
Customer service assistant
World Duty Free
2024.01 - 2025.04
Barista
Esquires Coffee
2023.05 - 2023.11
A-Levels - Beauty Therapy
Carshalton
09/2021 - 12/2022