Luna Sakamoto
London
Summary
A versatile and proactive professional with experience as a restaurant manager, demonstrating strong problem-solving, communication, and team collaboration skills. Skilled in handling customer complaints and special requests with creativity and flexibility, while maintaining strong, trust-based relationships with suppliers through transparent communication. Committed to fostering a positive work environment and building close cooperation with cross-functional teams.
Also experienced as a freelance content creator and designer, with a keen eye for conceptual design and visual storytelling. Academically grounded in History and Museology, with a strong interest in education, culture, and the arts. Passionate about learning, technology, and personal growth, and always open to exploring new challenges and creative opportunities.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Restaurant general manager
Akatuki Covent Garden
London, United Kingdom
12.2024 - Current
- Recruited and trained new team members to consistently deliver exceptional customer service.
- Ensured high operational standards, including food quality and strict compliance with health and safety regulations.
- Resolved customer complaints promptly and professionally, maintaining high satisfaction levels.
- Led successful marketing initiatives to strengthen brand visibility and attract new clientele.
- Built and maintained strong relationships with suppliers and external partners, negotiating favourable terms and ensuring consistent, high-quality service.
- Coordinated cross-departmental financial activities to improve operational efficiency.
Luxury Hotel F&B associate
Hotel the Mitsui Kyoto
Kyoto, Japan
04.2023 - 03.2024
- Served as the receptionist, representing the face of the hotel restaurant, overseeing daily operations and ensuring seamless, exceptional guest service in a luxury hotel setting.
- Recommended tailored menu options and experiences to guests, enhancing their overall visit and contributing to up-selling strategies.
- Delivered elegant Afternoon Tea service, highlighting culinary craftsmanship and elevating the overall guest experience.
- Provided attentive service to VIP guests, ensuring personalised and memorable experiences.
Content creator and Designer
Freelance
Kyoto, Japan
04.2020 - 03.2022
- Developed conceptual designs and created fashion items for sale.
- Established and managed an original online shop.
- Utilised social media platforms for marketing and audience engagement.
- Worked as an illustrator, producing original artwork.
- Edited videos and images on commission, delivering tailored content to clients.
Education
CEFR Level C1 - English
EF International Language Campuses
London 08.2024 - 11.2024
Bachelor of Arts - Cultural History, Art History
Doshisha University
Kyoto, Japan 04.2017 - 03.2023
Skills
- Leadership development
- Staff training and certification
- Operations oversight
- Business development
- Strategic marketing
- Relation building
- Business networking
- Graphic design
- Painting and drawing
Languages
Japanese
Native
English
Fluent
Certification
English CEFR Level C1
Curator License in Japan
Timeline
Restaurant general manager
Akatuki Covent Garden
12.2024 - Current
CEFR Level C1 - English
EF International Language Campuses
08.2024 - 11.2024
Luxury Hotel F&B associate
Hotel the Mitsui Kyoto
04.2023 - 03.2024
Content creator and Designer
Freelance
04.2020 - 03.2022
Bachelor of Arts - Cultural History, Art History
Doshisha University
04.2017 - 03.2023
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