Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Luna Sakamoto

London

Summary

A versatile and proactive professional with experience as a restaurant manager, demonstrating strong problem-solving, communication, and team collaboration skills. Skilled in handling customer complaints and special requests with creativity and flexibility, while maintaining strong, trust-based relationships with suppliers through transparent communication. Committed to fostering a positive work environment and building close cooperation with cross-functional teams.

Also experienced as a freelance content creator and designer, with a keen eye for conceptual design and visual storytelling. Academically grounded in History and Museology, with a strong interest in education, culture, and the arts. Passionate about learning, technology, and personal growth, and always open to exploring new challenges and creative opportunities.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Restaurant general manager

Akatuki Covent Garden
London, United Kingdom
12.2024 - Current
  • Recruited and trained new team members to consistently deliver exceptional customer service.
  • Ensured high operational standards, including food quality and strict compliance with health and safety regulations.
  • Resolved customer complaints promptly and professionally, maintaining high satisfaction levels.
  • Led successful marketing initiatives to strengthen brand visibility and attract new clientele.
  • Built and maintained strong relationships with suppliers and external partners, negotiating favourable terms and ensuring consistent, high-quality service.
  • Coordinated cross-departmental financial activities to improve operational efficiency.

Luxury Hotel F&B associate

Hotel the Mitsui Kyoto
Kyoto, Japan
04.2023 - 03.2024
  • Served as the receptionist, representing the face of the hotel restaurant, overseeing daily operations and ensuring seamless, exceptional guest service in a luxury hotel setting.
  • Recommended tailored menu options and experiences to guests, enhancing their overall visit and contributing to up-selling strategies.
  • Delivered elegant Afternoon Tea service, highlighting culinary craftsmanship and elevating the overall guest experience.
  • Provided attentive service to VIP guests, ensuring personalised and memorable experiences.

Content creator and Designer

Freelance
Kyoto, Japan
04.2020 - 03.2022
  • Developed conceptual designs and created fashion items for sale.
  • Established and managed an original online shop.
  • Utilised social media platforms for marketing and audience engagement.
  • Worked as an illustrator, producing original artwork.
  • Edited videos and images on commission, delivering tailored content to clients.

Education

CEFR Level C1 - English

EF International Language Campuses
London
08.2024 - 11.2024

Bachelor of Arts - Cultural History, Art History

Doshisha University
Kyoto, Japan
04.2017 - 03.2023

Skills

  • Leadership development
  • Staff training and certification
  • Operations oversight
  • Business development
  • Strategic marketing
  • Relation building
  • Business networking
  • Graphic design
  • Painting and drawing

Languages

Japanese
Native
English
Fluent

Certification

English CEFR Level C1

Curator License in Japan

Timeline

Restaurant general manager

Akatuki Covent Garden
12.2024 - Current

CEFR Level C1 - English

EF International Language Campuses
08.2024 - 11.2024

Luxury Hotel F&B associate

Hotel the Mitsui Kyoto
04.2023 - 03.2024

Content creator and Designer

Freelance
04.2020 - 03.2022

Bachelor of Arts - Cultural History, Art History

Doshisha University
04.2017 - 03.2023

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Luna Sakamoto