Lukman Seriki
Doncaster,South Yorkshire
Overview
11
11
years of professional experience
Work history
Hotel Manager
Timeplus Group
Lagos, Nigeria
03.2019 - 06.2023
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Implemented resort's end-of-month audits to senior management as required.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
- Prepared bills for customers and had them delivered to their rooms on the day of check-out.
- Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals.
- Assisted guests at check-in, providing information on various services within hotel.
Porter/ Luggage Handler
Eko Hotel
Lagos, Nigeria
01.2016 - 12.2018
- Operated ground support machinery safely and responsibly for good equipment and baggage care.
- Sustained accurate, timely delivery of air cargo to appropriate airlines, limiting schedule disruptions.
- Helped to keep runways clear of snow and debris in winter for reduced delays.
- Stored cargo in warehouses safely and securely, ready for distribution.
- Transported, loaded and secured live animals and dangerous goods according to current regulations.
- Handled fragile and bulky items with due care for safe transportation to designated destinations.
- Manoeuvred and secured mobile stair units for safe flight boarding and disembarkation.
Logistics Supervisor
Abovesea Group (Logistics)
Lagos, Nigeris
10.2015 - 12.2016
- Facilitated smooth warehouse operations, verifying receipts, issues and storage changes were accurately recorded in SAP.
- Resolved inventory discrepancies through accurate software updates and regular stocktakes.
- Enabled accurate inventory tracking, producing comprehensive stock reports in SAP.
- Ensured customer satisfaction by verifying accuracy of shipments, ensuring correct labelling, weight and pricing.
- Consistently met company and department objectives within budget and time constraints.
- Generated different reports for performance review and analysis.
- Adjusted pick-up and delivery schedules with changing consignment volumes.
Assistant Hotel Manager
Abovesea Group (Hotel)
Lagos, Nigeria
06.2012 - 10.2015
- Optimised cross-functional efficiencies, liaising effectively with operational and non-operational departments.
- Maximised profitability, using forecasting techniques to guarantee appropriate staffing.
- Maintained strong brand image by developing and implementing public relations strategy and building community network.
- Oversaw delivery of financial and operational functions, reviewing customer feedback to ensure action plans were in line with customer needs.
- Liaised with auditors and prepared facilities to support successful audits.
Timeline
Hotel Manager
Timeplus Group
03.2019 - 06.2023
Porter/ Luggage Handler
Eko Hotel
01.2016 - 12.2018
Logistics Supervisor
Abovesea Group (Logistics)
10.2015 - 12.2016
Assistant Hotel Manager
Abovesea Group (Hotel)
06.2012 - 10.2015
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