Lukman Ali
London,Enfield
Summary
Demonstrate a strong sales-driven attitude with proven skills in product upselling and sales techniques. Adept at handling customer relations and guest query management, ensuring high levels of satisfaction through effective complaint resolution and dispute resolution. Committed to maintaining safety compliance and health regulations, including allergen awareness and dietary restrictions knowledge. Career goals include advancing in the finance sector while enhancing operational efficiency and customer experience.
Enthusiastic and driven individual with strong customer service skills and keen ability to communicate effectively. Proficient in working in fast-paced environments and collaborating with diverse teams. Eager to contribute to success of any opportunity.
Motivated student eager to bring high attention to detail and commitment to quality service. Meets and exceeds expectations with personable communication and tireless work ethic. Productive and energetic with history or reliable performance.
Driven and adaptable professional with talent for customer service and teamwork. Proven ability to communicate effectively and manage time efficiently. Ready to enhance guest experiences and support operational success in fast-paced environment.
Reliable worker with high energy and commitment to productivity. Works well in fast-paced team environments. Frequently commended for personable disposition and professional communication.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
F&B Assistant
Down Hall Hotel & Spa
Bishop's Stortford, Hertfordshire
07.2023 - Current
- Served customers with professionalism, resulting in repeat business.
- Dealt with customer complaints effectively, preserving restaurant reputation.
- Developed closely with the kitchen staff to ensure timely food delivery.
- Contributed to menu development, introducing innovative food choices that appealed to customer preferences.
- Facilitated any guest queries or issues swiftly upholding excellent customer relations.
- Upheld high hygiene standards whilst preparing beverages, maintaining a safe environment.
- Managed cash transactions accurately for trustworthy financial operations.
- Took orders accurately to meet customer preferences exactly.
- Boosted customer satisfaction by delivering fast and efficient service, resulting in positive dining experiences.
- Delivered superior customer service, improving overall restaurant ratings.
- Provided beverage recommendations for improved dining experience.
- Promptly addressed customer issues or escalated guest concerns to F&B Supervisor.
- Immersed guests in high quality dining experience.
- Optimised stock and waste management strategies, contributing to increased revenue and cost control.
- Implemented clear communication with guests and kitchen staff for smooth service delivery.
Printing assistant
Print Today
Bethnal Green, Tower Hamlets
06.2022 - 09.2022
- Achieved smooth operations by maintaining and troubleshooting printing equipment.
- Ensured consistent results with careful monitoring of print runs.
- Checked print jobs against specifications to ensure accuracy.
- Influenced in packing and dispatching printed materials; facilitated timely delivery.
- Supported team members throughout the production process, fostering a cooperative work environment.
- Kept records of completed jobs for future reference and tracking purposes.
- Followed Health and Safety procedures in handling etching chemicals.
- Enhanced customer satisfaction through tailored advice based on individual client needs.
- Adapted work to incorporate client feedback, ensuring final products met expectations.
- Explored various printing techniques to create unique effects, contributing to project innovation.
- Brainstormed design ideas to develop and evolve creative projects.
- Transformed high quality instruments and equipment to protect longevity of pieces.
- Considered placement, audience and purpose when developing project ideas.
Education
GCSEs - Maths, English, Science, PE, RE, French, History, Citizenship, Business
Kingsmead School
Enfield 09.2018 - 08.2023
A-Levels - Business, Politics, Sport
Kingsmead School
Enfield 09.2023 - 08.2025
Skills
- Reservation management
- Catering management
- Product upselling
- Payment Processing
- Safety compliance
- Safety awareness
- Allergen awareness
- Dietary restrictions knowledge
- Complaint resolution
- Sales-Driven attitude
- Health and safety awareness
- Customer relations
- Sales techniques
- Guest query management
- Upselling techniques
- Time management proficiency
- Revenue growth analysis
- Ethical responsibility
- Decision-Making efficiency
- Business development
- Data Entry
- Excellent attention to detail
- Strong organisation
- Collecting data
- Cost reduction
- Customer relation management
- Time efficiency
Affiliations
- Football
- Music
- Track and field
- Cross country running
- Volunteering at charities/fundraisers
- Networking
- Reading fiction books frequently
Certification
CPR certificate
Languages
English
Fluent
Bengali
Fluent
Arabic
Elementary
Turkish
Elementary (A2)
References
References available upon request.
Timeline
A-Levels - Business, Politics, Sport
Kingsmead School
09.2023 - 08.2025
F&B Assistant
Down Hall Hotel & Spa
07.2023 - Current
Printing assistant
Print Today
06.2022 - 09.2022
GCSEs - Maths, English, Science, PE, RE, French, History, Citizenship, Business
Kingsmead School
09.2018 - 08.2023