Summary
Overview
Work history
Education
Skills
Timeline
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LUKE THOMAS

WALSALL,West Midlands

Summary

A dedicated team player with advanced knowledge of technology and exceptional communication skills, consistently delivering results-driven customer service. Demonstrates confidence in handling complex situations and excels in fostering positive client relationships. Committed to leveraging expertise to achieve organisational goals and enhance team performance.

Overview

7
7
years of professional experience
2020
2020
years of post-secondary education

Work history

Sales Executive

Stratstone Audi
Tamworth, Staffordshire
10.2024 - 06.2025
  • At this role at Tamworth Audi, I have dealt with a high profile clientele delivering the best car buying experience I possibly can including going above and beyond to make sure they remember the experience they had when they say in front of me.
  • I also dealt with the sale of a car from start to finish, remembering to be as compliant as is required of me whilst making sure I get everything done that is asked and consistently working towards a target each month.

Sales Executive

Holdcroft Hyundai
Stafford, Staffordshire
04.2023 - 10.2024
  • Optimised the service diary and campaign information to get in touch with more people and in return sell more cars.
  • Look after the sales process from start to finish including the finance application, signing of the docs and payout.
  • Took care of an order bank giving customers regular updates and getting the car ready for handover when it arrives on site.
  • Deliver excellent customer service with anyone I come across to give them the best experience possible every time someone walks through the door.

Monitoring Technician/Plumber

HSL Compliance LTD
Cannock, West Midlands
04.2022 - 04.2023
  • In this job I learned a variety of different skills including plumbing, face to face customer experience, problem solving and finding work despite dry periods giving me not much to do.
  • Within this job I was able to go through some different training which would have allowed me to further myself within the business but also give me a larger knowledge of the field I was working in!
  • Some of the jobs/skills I obtained and portrayed on a daily were as follows: Adhered to water supply regulations for maximum company compliance.
  • Identified diverse plumbing faults effectively and efficiently to provide swift resolutions.
  • Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
  • Maintained high level of company/compliance knowledge to provide optimal, up-to-date advice to customers.
  • Reduced onsite errors and non-emergency call outs by tightening routine inspection procedures.

Warehouse Apprentice

Jenflow Systems Ltd
Walsall
02.2021 - 04.2022
  • In the little time I have worked at my current company I have already learned a great deal about this specific trade.
  • But more importantly, in the time I've worked here I have successfully learned how to set up, turn off and keep CNC machines running throughout the entire course of the day with as minimal faults as possible.
  • I have also been very successful in making sure that any problems that arise are quickly dealt with in an efficient and safe manner.

Child Entertainer

Billy Ray Mascots
Walsall
01.2018 - 07.2020
  • This Job role gave me the opportunity to have hands on experience talking to customers which gave me the opportunity to talk to a large number of people be it younger and the older generations whilst also delivering the best possible experience for their needs.
  • Over the couple of years I had as a mascoteer I also got the chance to become a mentor for the newly employed members of the company and help them grow into the best possible mascot they could be.

Education

GCSEs - Geography, Maths, English Lang, English Lit, Biology, Chemistry, Physics, Sport

Shelfield Community Academy

Skills

  • Customer Service
  • Confidence
  • Communication Skills
  • Results Driven
  • Dedicated team player
  • Advanced knowledge of technology

Timeline

Sales Executive

Stratstone Audi
10.2024 - 06.2025

Sales Executive

Holdcroft Hyundai
04.2023 - 10.2024

Monitoring Technician/Plumber

HSL Compliance LTD
04.2022 - 04.2023

Warehouse Apprentice

Jenflow Systems Ltd
02.2021 - 04.2022

Child Entertainer

Billy Ray Mascots
01.2018 - 07.2020

GCSEs - Geography, Maths, English Lang, English Lit, Biology, Chemistry, Physics, Sport

Shelfield Community Academy

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LUKE THOMAS