Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Luke Elsom

Bury St Edmunds,Suffolk

Summary

Highly skilled professional with a proven track record of innovative problem-solving and a commitment to safety, achieving a 9.97 CSAT score for 2025/26. Demonstrates exceptional task management and team leadership abilities, complemented by strong technical skills. Seeking opportunities as a trainer assessor to leverage expertise in employee development and mentoring.

Overview

11
11
years of professional experience
21
21
years of post-secondary education

Work history

Lead Engineer

Cadent
Suffolk
2016.09 - Current
  • Completed Cadent apprenticeship, August 2018 with distinction.
  • FCO lead engineer working across Suffolk for 8 years, responding immediately to gas leaks, bringing situations under control.
  • Followed nominated additional courses and qualifications to build further industry knowledge.
  • Diagnosed faults in gas installations accurately to ensure swift resolution.
  • Maintained full compliance with health and safety standards by conducting regular risk assessments.
  • Worked with minimum disruption to service users, cleaning and tidying up premises after work.

Dual Fuel Smart Meter Installer

NRG
East Anglia
2016.01 - 2016.08
  • Installed dual fuel smart meters for 8 months before joining Cadent.
  • Completed gas and electric smart meter training nationwide.
  • Travelled across regions to meet engineers for portfolio sign-off.
  • Streamlined installation process through efficient planning and organisation.
  • Ensured quality control by conducting thorough post-installation checks.

Education

UKAS Blue Flame -

Cadent CAP Core
2001.04 - 2022.10

Emergency Response Craftsperson Apprenticeship -

Cadent Apprenticeship

Domestic Dual Fuel Meter Installer -

Cambridge Regional College

Plumbing - Pre-apprenticeship Programme -

West Suffolk College

Skills

  • A1 Assessor pending*

  • All required FCO qualifications

  • PASMA

  • DSEAR including weed spraying cert

  • Serviboost

  • Energy Ops Plant Protection in progress

  • Continuous learning commitment

  • Mentored new trainees

  • Assisted and supervised colleague's

Accomplishments

Brilliance Award Winner 2025/26 - CSAT 9.97 (34 returns)

May 2026 Movement Challenge - Suffolk & Essex winner

Timeline

Lead Engineer

Cadent
2016.09 - Current

Dual Fuel Smart Meter Installer

NRG
2016.01 - 2016.08

UKAS Blue Flame -

Cadent CAP Core
2001.04 - 2022.10

Emergency Response Craftsperson Apprenticeship -

Cadent Apprenticeship

Domestic Dual Fuel Meter Installer -

Cambridge Regional College

Plumbing - Pre-apprenticeship Programme -

West Suffolk College
Luke Elsom