Luke Chibu Ezema
Southsea, Portsmouth,United Kingdom
Summary
To work in a reputable organization where I will develop a professional career while manifesting my full potential.
Overview
26
26
years of professional experience
Work history
Support Worker/ Health Care Assistant
NYN CARE Ltd
03.2023 - Current
- Provide emotional support and companionship to people with challenging behavior
- Motivate and encourage choice and participation by supporting vulnerable people
- Have experience in the use of hoist slings and other devices
- Facilitate patient movement and daily care support
- Assist in maintaining safe, clean, and positive client environments
- Updated clients' files and complete required documentation
- Always maintain client confidentiality
- Implement the person-centered approach
- Provide social support to clients with day's activities and community integration such as going to place of choice
- Support clients with developing necessary social, and life skills, etc.
Student
UNIVERSITY OF PORTSMOUTH
01.2023 - 03.2023
- Settling down Period; doing School registrations and orientations at the same time securing UK basic requirements and documentation such as Share code
- DBS, and basic training courses.
Managing Director
PAGEALMA SUPERMARKET ENTERPRISES
03.2021 - 12.2022
- Business Development and Strategic Planning
- Responsibilities: Overseeing the activities of two branches, especially on the importation
- Line of textile section
- Managing the business orders and logistics, especially waybills to various locations in the far Northern and Western parts of the country.
Chief Marketing Officer, Branch Manager
UNION BANK PLC, UNIT, Retail Banking Group
ENUGU
08.2015 - 03.2021
- I was able to move a non-profit making branch to a profit-making branch (Ariaria Branch, Aba - 2016)
- I was awarded the Certificate of RECOGNITION Best Relationship Manager on Payments and Collections, Port-Harcourt, Quarter 1, (May 13th, 2017
Team Lead/ Branch Relationship Manager
INTERCONTINENTAL BANKLTD / ACCESS BANK PLC
04.2007 - 08.2015
- UNIT: Affluent Private Banking Division and Business Banking Division, Staff with Excellent performance under Mystery Shopper survey 2010/2011 - this earned me two-time promotions in the year 2011.
CUSTOMER SERVICE OFFICER II Zonal Coordinator
XL MANAGEMENT SERVICES LTD, UBA PLC, Cash Movement Services, CMS
04.2004 - 03.2007
- Merchant teller: Receiving and balancing cash Collected by tellers and posting the tickets
- Paying and posting Western Union transactions
- Receipt and payment of foreign currency and posting into the relevant domiciliary accounts
- Proofing internal /GL accounts
- Mentioned as the best and fastest teller in 2007, in handling LMT / Cashfast (bank Product of local money transfer (LMT)
Bulk Teller
OCEANIC BANK INTERNATIONAL LTD
03.2003 - 03.2004
- Receiving cash and other legal tenders from customers.
Account officer and bank Liaison officer
HUVENS LTD
10.2000 - 03.2003
Industrial Trainee
AFRIBANK PLC
10.1997 - 09.1998
Education
MSc - Digital Business Management
University of Portsmouth
2024
BSc - Accountancy
Enugu State University of Science and Technology
2012
HND Accountancy -
Institute of Management & Technology (IMT- Enugu)
1999
Skills
General Business Skills:
Good strength in strategic marketing
A strong background in Customer Relationship Management (CRM)
Very Versatile in Credit Analysis and Portfolio Management
Ability to work under minimal or no supervision
Digital Transformation Analyst/ Consultant
Data Analyst- S/4HANA
Material Management
Sales and Distribution
Production Planning
Data Analyst Salesforce Administrator (currently on 7 Badges)
Salesforce User Basics
Customize an Org to Support a New Business Unit
Accounts and Contacts
Customize a Sales Path for Your Team
Lead Record: Step-by-Step
Health Care Skills:
Strong Verbal Communication
Attention to detail
Community Activities
Clients Safety and First Aid
Compassionate client Care
SEMINAR AND CERTIFICATE COURSES WITH TRAINERS AND DATES:
Health, Safety, and Environment (HSE) Level 1, 2 and (AHSE) by Safety Institute of Nigeria - July 2021
Personal and Workplace Effectiveness Workshop by Talent Equip - Sept 2018
Basic Supervisory Skills by Workplace Centers Ltd - Sept 2016
Personal Effectiveness & Accountability Program by FDHL - Aug 2013
Induction Course (Course No 11/07) Intercontinental Bank Plc – Aug 2007
Service Excellence/ Improving Personal Effectiveness, by Rosette Associate Ltd - Nov 2003
Interests
.
HOBBIES: , Meeting people, Writing, Reading & playing Volleyball.
Languages
English
Fluent
Timeline
Support Worker/ Health Care Assistant
NYN CARE Ltd
03.2023 - Current
Student
UNIVERSITY OF PORTSMOUTH
01.2023 - 03.2023
Managing Director
PAGEALMA SUPERMARKET ENTERPRISES
03.2021 - 12.2022
Chief Marketing Officer, Branch Manager
UNION BANK PLC, UNIT, Retail Banking Group
08.2015 - 03.2021
Team Lead/ Branch Relationship Manager
INTERCONTINENTAL BANKLTD / ACCESS BANK PLC
04.2007 - 08.2015
CUSTOMER SERVICE OFFICER II Zonal Coordinator
XL MANAGEMENT SERVICES LTD, UBA PLC, Cash Movement Services, CMS
04.2004 - 03.2007
Bulk Teller
OCEANIC BANK INTERNATIONAL LTD
03.2003 - 03.2004
Account officer and bank Liaison officer
HUVENS LTD
10.2000 - 03.2003
Industrial Trainee
AFRIBANK PLC
10.1997 - 09.1998
MSc - Digital Business Management
University of Portsmouth
BSc - Accountancy
Enugu State University of Science and Technology
HND Accountancy -
Institute of Management & Technology (IMT- Enugu)