KENNEDY [ENNY] ACHI
Northampton,West Norchants
Summary
I have over 15 years’ experience in social work, a qualified social worker, (SWE registered) mental and general health management, scheme management, supported housing (Local Government and Housing Association), social services, team leadership, customer services, finance, complaints handling and mediation, office administration and people management. I am a keen learner, creative, with willingness to learn new skills and work approaches and systematic and methodical in my approach to service delivery. I have got very good interpersonal and organisation skills with the ability to work within a team setting, independently, as well as under pressure to meet set deadlines and excellent team leadership.
Overview
17
17
years of professional experience
Work History
Health Care Support Worker
Person Anderson Limited
01.2022 - Current
- Provide high-quality patient care by carrying out a range of delegated clinical duties, directed by a registered nurse or health practitioner.
- Enhanced quality of patients' lives by providing moral and practical support tailored to individual needs.
- Developed, reviewed, and implemented comprehensive care plans and progress notes to ensure continuity of care.
- Carry out patient’s vital and health checks and escalate concerning results.
- Knowledge on patients (service users) safety, safeguarding referrals, Mental capacity assessments, DOLS, Safeguarding referrals, closed culture and effective report writing.
- Maintain health and safety requirements in accordance with Health and Safety policies and site-specific risk assessments.
- Working in partnership with other agencies and professionals such as The Police, Local Authorities, CHC, ICB, CQC regulatory bodies, GP, and families to ensure that service users’ interests and welfare needs are met in line with global best practice.
- Develop my knowledge around the Care Act 2014, Equality Act 2010 and MCA 2005 and apply them in day-to-day practice, developing confidence in using the various legislation appropriately.
- Attend MDT meetings/ sessions in the role of experience support worker.
- Facilitated patient participation in scheduled activities and appointments.
- While interacting with patients, identify behavior and statements that require intervention by the psychiatric staff.
- Report observed changes in the patient’s physical/psychological needs.
- Maintained accurate and up-to-date records to facilitate effective communication among multidisciplinary teams.
- Help in restraints of patients with challenging behaviours and aggressive mood swings towards ensuring the safety of other patients in the ward/ unit using approved restraint methods (MAPA, PMVA).
- Respond to calls for help from other wards and departments.
- Work with other staff to deliver a person-centred care need for patients.
- Use SWEPs and PCFs and apply them in my day to day practice.
- Develop an understanding around local and national policies as they apply to my job functions and apply reflective practice in my placement duties including using S42.
- Demonstrated thorough knowledge and implementation of relevant MHA sections in patient assessments.
Retirement Housing Court Manager
Housing 21
Kempston , Bedfordshire
05.2017 - 12.2021
- Ensure all administration is effectively completed in accordance with organisation's policies, procedures and practices.
- Ensure that building and all communal areas are welcoming and maintained to a high standard.
- Maintain health and safety requirements in accordance with Health and Safety policies and site-specific risk assessments.
- Carry out Fire alarm, emergency lighting and other system checks within agreed timescales.
- Ensure the Court and surroundings are a safe and secure environment, advise on and facilitate property adaptations where there is an individual need.
- Use and carry out appropriate checks and test on site systems and equipment i.e. warden call systems and pendant checks.
- Ensure that Daily checks are completed in line with the organisation policy and residents' choice.
- Respond and deal appropriately with any initial instances of anti-social behaviour on court.
- Effectively monitor and control service charge expenditure/ achieve agreed targets for the management of voids and rent arrears.
- Market the Court to people who are interested in renting retirement accommodation including carrying out viewings with potential residents and support with tenancy signup.
- Create a ‘lively court’ ensuring an active and vibrant environment to reduce social isolation.
- Conduct 1-1 appraisals/ review meeting with team members.
- Respond effectively to concerns and complaints, escalating to line management or support departments as appropriate or required/ act as facilitator/coordinator to ensure that residents receive the care and support services they require from other relevant agencies.
- Develop and maintain an effective and professional relationship with all residents' families and carers within professional boundaries.
- Actively encourage the use of the communal facilities for social activities for residents and involving older people in the local community where appropriate and possible.
- Develop and maintain housing related support plans identifying individual needs and signposting to external agencies as appropriate i.e. Welfare Rights, Citizens Advice Bureau, Age UK, etc.
- Provide advice on rent and service charge payments and assist with claims for benefits; responsible for banking guest room income, court income, and petty cash.
- Ensure that a high service quality is provided at all times.
Sheltered and Floating Support Manager
Harrow Council
, Greater London
06.2014 - 04.2017
- Welcome all new service users to the scheme at viewing stage or upon residence.
- Maintain daily contact with service users to ensure their safety and general wellbeing and lookout for signs of deterioration and neglect.
- Access service users need and prepare detailed support plans accordingly accessing risks where applicable and help service user maintain their tenancy by providing professional counselling and assistance as appropriate.
- Ensure service users have fair access to a wide range of services by using a range of communication methods (e.g. Providing translation, Braille services, effective use of newsletters, notice boards etc.)
- Voids management.
- Promote interaction between service users and the wider community and work with service users to put in place a schedule of activities.
- Respond to emergency calls, providing short term practical help as appropriate.
- Carry out health and safety checks/ risk assessment/Monitor the quality of communal cleaning service.
- Report all faults and repairs and ensure repairs are done timely.
- Work closely with the council and other relevant agencies to tackle any anti-social behaviour, provide advice and support to residents to help them comply with their tenancy obligations.
- Keep accurate records of all tenants and report any change in their circumstances.
- Provide regular performance management report and other performance information to management as required.
- Work as part of a team to provide a service to sheltered housing schemes in the borough.
- Greater London
Supported Housing Officer
Decorum Borough Council
Hemel Hempstead
07.2012 - 06.2014
- Actively seeking to empower service users to gain and maintain control over all aspects of their lives /tenancy sustainment and support.
- Acting as Key (case) worker for a specific number of service users and carrying out support plans, risk assessments and reviews.
- Referring clients to appropriate agencies and working closely with them i.e., Minds, BDAS, DDAB etc./ working with service users' advocates or representatives from other agencies to co-ordinate an integrated support package.
- Offering practical advice and assistance on issues such as welfare benefits, budgeting, life skills, employment, education, training and move-on.
- Assisting service user to access activities and facilities within the community that meet the goal jointly identified in the support plan(s).
- Facilitating service user access to advocacy services and where agreed, acting as an advocate on their behalf in relation to issues identified in support plan(s).
- Implementing and adhering to policy and practice in relation to health and safety in all aspects of potholders' work.
- Assisting clients to maximise income and set up a budget/ debt counselling and advice on budgeting.
- Attending court/eviction hearing with service users/ acting as housing adviser to service users.
- Implementing and reviewing support plans and facilitating service users to lead the process.
- Carrying out support plans, risk assessments and periodic reviews.
- (Hemel Hempstead)
Sheltered scheme manager
London Borough of Lambeth
06.2011 - 06.2012
- Daily wellbeing checks/ take a ‘person centred’ approach to accessing service users’ needs and agree detailed support plans (and risk assessments).
- Assisted service users in maintaining tenancies through tailored advice and support, ensuring their needs were met effectively.
- Collaborated with council and relevant agencies to address anti-social behaviour, providing targeted advice and support to help residents meet tenancy obligations.
- Voids management/ promote interaction between service users and the wider community and work with service user to put in place a schedule of activities.
- Carrying out health and safety checks /monitor the quality of communal cleaning service.
- Ensured fair access to services for all service users by employing diverse communication methods, including translation and Braille services.
- Welcome all new service users to the scheme at viewing stage or when they move in.
- Keep accurate records of all tenants and report any change in circumstances.
- Reported all faults and repairs to the maintenance team.
- (Spa Courts and Cheery Tree)
Sheltered and Floating Support Manager
Merton Priory Homes
Croydon
05.2009 - 05.2011
- Managed three floating support schemes, optimising resource allocation and service delivery.
- Developed and reviewed support plans and risk assessments to ensure tailored client care.
- Liaised with external agencies, including social services and hospitals, to coordinate comprehensive client support.
- Performed daily wellbeing checks to ensure clients' safety and wellbeing.
- Case management and supervision.
- Carrying out home assessment and dealing with voids.
- Collaborated with Circle Anglia to enhance service delivery.
Education
Master of Arts (MA) - Social Work
ANGLIAN RUSKIN UNIVERSITY
Cambridge02-2026
Master of Business Administration (MBA) -
UNIVERSITY OF NIGERIA
01-2009
National Youth Service Programme -
01-1996
Higher National Diploma (HND) - Accountancy
INSTITUTE OF MANAGEMENT & TECHNOLOGY (IMT)
01-1995
GCSE -
FED SCH OF ARTS & SCIENCE /COMMAND SEC. SCHL
01-1989
Skills
- Patient care coordination
- Mental and General Health
- Housing
- Customer service
- Proficient in MS Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook Express
- Leadership skills
Custom
- Mental Capacity Act
- Mental Health Act
- Deprivation of Liberty Safeguards (DOLS) and referrals
- Care Act
- Closed Culture
- Mental Health Capacity Assessment
- Customer Relationship
- Data Protection and Cyber Security
- Health and safety at work
- Carrying out successful performance review
- Introduction to mental health
- Anti Social Behaviour
- Workstation Safety
- Right to Work
- Lone Working
- Information Governance
- Diversity and Inclusion
- Tenancy and Voids Management
- Asbestos Awareness
- Professional Boundaries
- Water Management
- Loss and Bereavement
- Finance for Housing Manager
- Housing Benefits
- Fraud, Bribery and Corruption
- Safe Guarding
- Risks Management
- Management of Actual and Potential Aggression (MAPA)
- Relationship
- Prevention and Management of Violence and Aggression (PMVA)
- Various Health care trainings
- Hoist trained
- Catheter trained
Timeline
Health Care Support Worker
Person Anderson Limited
01.2022 - Current
Retirement Housing Court Manager
Housing 21
05.2017 - 12.2021
Sheltered and Floating Support Manager
Harrow Council
06.2014 - 04.2017
Supported Housing Officer
Decorum Borough Council
07.2012 - 06.2014
Sheltered scheme manager
London Borough of Lambeth
06.2011 - 06.2012
Sheltered and Floating Support Manager
Merton Priory Homes
05.2009 - 05.2011
Master of Arts (MA) - Social Work
ANGLIAN RUSKIN UNIVERSITY
Master of Business Administration (MBA) -
UNIVERSITY OF NIGERIA
National Youth Service Programme -
Higher National Diploma (HND) - Accountancy
INSTITUTE OF MANAGEMENT & TECHNOLOGY (IMT)
GCSE -
FED SCH OF ARTS & SCIENCE /COMMAND SEC. SCHL