Summary

Overview

Work history

Education

Skills

REFERENCES

INTERESTS

Accomplishments

Timeline

LUKE TYLER

West Bromwich,West Midlands

Summary

Accomplished professional with extensive expertise in store and multi-site management, driving sales performance, and achieving key performance indicators. Proven ability to lead and develop teams of up to 30 staff, ensuring exceptional customer experiences through effective recruitment, training, and workforce management. Skilled in visual merchandising, product placement, stock control, and loss prevention strategies to optimise operational efficiency. Adept at delivering results in fast-paced retail environments by leveraging strong knowledge of fashion trends and product insights. Committed to fostering growth through innovative leadership and strategic planning.

Overview

2026

years of professional experience

Work history

Menswear Product Team Leader / Operations Team Leader

River Island

West Bromwich

2023.04 - 2026.01

Lead menswear product placement, visual merchandising, and floor layout
Delivered 8% year-on-year sales growth (up from 1% previous year)
Managed RFID stock accuracy at 99%, exceeding company benchmarks
Drove customer engagement targets (App sign-ups & e-receipts) to 50%+ weekly
Used performance reports to optimise best sellers and underperforming areas
Covered and supported multiple stores (Walsall, Fort Dunlop, Coventry)
Managed rotas, payroll, banking, store opening/closing, and deployments

Store Manager / Cover Manager / Supervisor.

Deichmann Shoes

Multiple Locations

2017.01 - 2022.01

Progressed from part-time Supervisor to Store Manager of flagship Birmingham store.
Managed high footfall, ensuring consistent KPI -Shoe care was always above 5% mark target was 4.25% performance across sales and SMG.
Led recruitment, induction, training, and performance management initiatives.
Produced rotas aligned with budgets, reducing payroll expenditures.
Supported new store openings and refits while managing multi-site coverage.
Resolved customer complaints effectively, safeguarding store image and consumer relationships.
Streamlined operations to maximise efficiency and minimise waste.

Team Manager Home

Primark

West Bromwich, Sandwell

2022.12 - 2023.04

Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
Supervising floor to maintain quality standards and organising staff in zones and achieving high service levels
Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
Selecting relevant products to adhere to key trends and bestsellers
Visual merchandising adhering to company guidelines and enhancing sales

Back of House Lead

Nike

West Bromwich / Perry Barr

Directed back-of-house operations, audits, replenishment, and Visual merchandising.
Supported store management by overseeing rotas, banking, and floor leadership.
Assisted multiple stores and undertook extended shifts during peak periods.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Carried out day-to-day duties accurately and efficiently.
Oversaw daily operations to achieve high productivity levels.

Store Manager

Bank Fashion / JD Sports

Coventry

Assumed full control of Mega Store following unexpected management exit.
Achieved Mystery Shopper score improvement from 52% to 100% on two occasions.
Led team of 30 employees, enhancing operational efficiency.
Managed payroll, rotas, security, visual merchandising, KPIs, and health and safety protocols.

Assistant Manager

Kurt Geiger

Solihull

Operated in high-end, trend-driven fashion environment
Managed deliveries, customer orders, VM, and store operations
Ran store independently during management absence
Commission-based selling with strong target performance

Store Manager / Assistant Manager / Supervisor

Brantano Footwear