Luke Thomas

• Make rapid, informed decisions to support safety, wellbeing and independence
• Conducted on-scene assessments of individuals’ physical and mental conditions to determine appropriate care and support, enhancing their wellbeing
• Delivered person-centred care to vulnerable individuals facing physical and mental health crises, promoting recovery and stability
• Communicated effectively with clients, families, carers, and multi-agency professionals to coordinate care and ensure comprehensive support
• Maintain accurate records and ensure continuity of care

• Supported individuals in crisis, addressing physical and mental health emergencies to ensure safety and well-being
• Conducted dynamic risk assessments and made critical decisions under pressure to mitigate risks and ensure safety
• Applied Mental Health First Aid principles to promote well-being and effectively de-escalate crises
• Work collaboratively with multi-agency teams including emergency services and event safety teams
• Maintain accurate documentation and ensure continuity of care

Led multi-site operations across geographically dispersed locations, providing strategic leadership, performance oversight and operational support to management teams.
Managed and developed senior managers through regular supervision, coaching, performance reviews and succession planning.
Delivered 30% operational growth over three years whilst reducing operating costs by 5%.
Maintained compliance with safeguarding, health and safety and organisational governance standards across multiple sites.
Implemented quality assurance processes, audits and continuous improvement plans to enhance service delivery and operational consistency.
Built strong relationships with stakeholders, customers, local communities and partner organisations.

Led organisational change initiatives, improving operational efficiency, employee engagement and service standards.
Held full P&L accountability, budget management and forecasting responsibilities.

• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Controlled expenses and allocated financial resources to reach budget goals.

• Managed day-to-day operations to maintain a safe and supportive environment for young people
• Led teams to deliver tailored services for young people, addressing diverse needs and abilities
• Monitored performance and continuously improved service delivery and customer experience
• Implemented safeguarding procedures and risk management systems
• Conducted audits to ensure compliance with standards, enhancing service reliability and trustworthiness
• Adapted delivery styles and communication approaches to support neurodiverse individuals

• Designed and implemented engaging activity programmes tailored to client interests, enhancing overall satisfaction.
• Created training materials, including presentations and interactive sessions, to engage diverse learning styles and improve knowledge retention.
• Evaluated training effectiveness via feedback surveys and performance metrics, adapting strategies to enhance participant outcomes.
• Conducted evaluations of activities, integrating participant feedback to enhance programme quality and relevance.