Luke Russell
Bury St Edmunds,Suffolk
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Ability to lone work and hence multitask on different jobs. Dependable Bar Tender consistently keeps bar clean, stocked and inviting for guests. Focused on customer satisfaction and encouraging repeat business. Knowledgeable about range of beverages and always ready to learn about new options.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist / bar staff
Moreton Hall Health Club
Bury St Edmunds, Suffolk
2022.04 - Current
- Provide a friendly face to all members who come into the club and answer any membership or other general queries
- Give tours to try to sign up new members, and if they join set them up on the computer system
- Take pool tests every 2 hours and change acid / chlorine levels if needed
- Serve alcoholic and soft drinks at the bar
- Maintain a clean and tidy bar and reception area
- Multitask between bar, reception, pool and gym area when sole working at weekends and evenings
- Lock up the club by myself, including making sure no fire hazards, machines are turned off, all doors are locked, money is counted and put into safe, alarm is activated and club is clean for morning staff
Volunteer junior squash coach
Moreton Hall Junior Squash
Bury St Edmunds, Suffolk
2022.09 - Current
- Work with a group of volunteers to plan and deliver weekly junior squash coaching sessions
- Be part of the process of applying for and where to spend funds and grants
- Attend regular training and safeguarding courses to keep my Level 2 Squash Coach qualification up to date
- Give up weekends to run these sessions
Soup kitchen volunteer
Bury drop in
Bury St Edmunds, Suffolk
2023.12 - Current
- Provide a friendly face and talk and listen to guests
- Help connect them with agencies, e.g. - rough sleeper team, the council, NHS outreach
- Give out sleeping bags / tents / clothes to those who need them
- Play a board game / puzzles with guests
Part time employee, general warehouse staff
Maclin Group
Bury St Edmunds, Suffolk
2023.06 - 2024.01
- Adhoc work when needed
- Weighing, counting and packing chlorine tablets
- Heat sealing them and packing into boxes and onto pallets
Education
A-Levels - Maths, Physics and Economics
Beyton Sixth Form
Bury St Edmunds, Suffolk 2020.09 - 2022.06
Skills
- Customer service
- Communication
- Computer skills
- Problem solving
- Time management
- Teaching / coaching
- Independent working
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Soup kitchen volunteer
Bury drop in
2023.12 - Current
Part time employee, general warehouse staff
Maclin Group
2023.06 - 2024.01
Volunteer junior squash coach
Moreton Hall Junior Squash
2022.09 - Current
Receptionist / bar staff
Moreton Hall Health Club
2022.04 - Current
A-Levels - Maths, Physics and Economics
Beyton Sixth Form
2020.09 - 2022.06