LUKE PICK
Welwyn,Hertfordshire
Summary
Seasoned in shift management with focus on streamlining operations and fostering team collaboration. Capable of achieving smooth-running shifts and enhancing productivity through keen operations oversight and team leadership skills. Skilled in problem-solving, time management, and staff training that promotes positive working environment.
Knowledgeable finance professional with background in financial forecasting, budget administration and cash-flow management. Uses strong analysis and research to develop comprehensive annual budgets to further achieve future bonuses. Drives continual improvement in department processes and workflows.
Accomplished professional with expertise in teamwork within fast-paced environments, adept at performance monitoring and leadership engagement. Proven track record in implementing cost-reduction strategies and loss prevention tactics, contributing to enhanced profit and loss understanding. Committed to leveraging skills for organisational growth and efficiency.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Retail sales associate
Sainsburys
Welwyn Garden City, Hertfordshire
2018.09 - 2021.02
- Advised customers on product selection based on their needs.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Participated in staff meetings contributing valuable insights for improvement.
Delivery driver
Amazon
Hemel Hempstead, Hertfordshire
2021.04 - 2021.09
- Navigated various routes efficiently, leading to increased route coverage.
- Handled fragile items carefully, resulting in zero damage complaints.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Assisted in warehouse organisation to streamline packing process.
- Improved client satisfaction by delivering packages promptly and accurately.
- Coordinated delivery schedules for optimum time management.
Warehouse assistant
Marks & Spencer
Welwyn, Hertfordshire
2021.10 - 2022.04
- Upheld health and safety regulations, minimising risk in the workplace.
- Facilitated fluid operations with cooperative teamwork.
- Demonstrated reliability by adhering to scheduled shifts without fail.
- Enhanced productivity through effective time management skills.
- Picked, packed and dispatched consignments for timely deliveries.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
Shift manager
Wetherspoons
Hertford, Hertfordshire
2022.04 - Current
- Turned around underperforming areas of the business by identifying issues and implementing targeted improvements
- Guided inexperienced staff through high volume shifts, giving clear direction to keep operations running smoothly
- Resolved unexpected problems such as equipment failures, stock shortages or system downtime by prioritizing tasks and reallocating staff.
- Managed high pressure situations (busy peak periods, short staffed, while maintaining service standards)
- Optimised shift schedules to improve operational efficiency.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
Bachelors’ Honours degree - 2.1
Hertfordshire University
2021.09 - 2024.04
A-Levels - Double Business - AB, Product Design - D
Mount Grace School
Potters Bar 2018.09 - 2020.03
GCSE’s - English literature B, English language C, Mathematics C, P.E B, Art B, Graphics B, Combined Science C-C
2013.09 - 2018.06
Skills
- Teamwork in fast-paced environment
- Performance monitoring
- Leadership engagement
- Cost-reduction strategies
- Loss prevention tactics
- Profit and loss understanding
Experience/background
Currently I am employed as a deputy manager with over 4 years of experience in hospitality, successfully leading teams, overseeing daily operations and consistently delivering outstanding customer service in fast paced environments. Through this experience I have learnt significant skills, such as budgeting well for the business, operating at high levels through leadership and delegation. Some key factors I have learnt would be stock control where I managed our stock limit and minimizing wastage to capitalize on maximum profit and sales and revenue growth where I am a key part of driving sales through upselling, promotions and customer engagement.
Certification
Alcohol Personal Licence
Timeline
Shift manager
Wetherspoons
2022.04 - Current
Warehouse assistant
Marks & Spencer
2021.10 - 2022.04
Bachelors’ Honours degree - 2.1
Hertfordshire University
2021.09 - 2024.04
Delivery driver
Amazon
2021.04 - 2021.09
Retail sales associate
Sainsburys
2018.09 - 2021.02
A-Levels - Double Business - AB, Product Design - D
Mount Grace School
2018.09 - 2020.03
GCSE’s - English literature B, English language C, Mathematics C, P.E B, Art B, Graphics B, Combined Science C-C
2013.09 - 2018.06