Luke North
Hemel Hempstead,Hertfordshire
Summary
Dedicated and experienced customer service professional with seven years of proven success in delivering exceptional service to clients. Skilled in problem-solving, conflict resolution, and building strong relationships with customers. Excellent communication and organizational abilities, with a strong work ethic and a commitment to exceeding customer expectations. Recent Graduate seeking a new role where skills can be utilized and continue to provide outstanding service to clients.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager In Training
Hollywood Bowl
Portsmouth, Hampshire
03.2023 - 06.2024
- Working in a fast-paced company, managing team members and customers day to day, while working towards company and personal goals set.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Overseeing multiple departments ensuring everyone is aware of company standards and keeping up with daily objectives and quotas.
- Helping train and looking at the well-being of current team as it is needed.
- Attending training sessions along the south coast and being a representative for our centre.
- Changing personal flexibility to adhere to the businesses peak trading times to ensure enough team and management is available to pursue their own goals.
- Helping with the overlooking of payroll and sticking to budgets.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Enforced company policies and guidelines for all employees.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
Website Manager
Blaydon Financial Services
Hemel Hempstead, Hertfordshire
01.2024 - Current
Team Member
Hollywood Bowl
Portsmouth, Hampshire
04.2022 - 03.2023
- Management of the day to day booking sheet
- Cash handling for bookings
- Communicating via radios to team members to keep the centre at the required standard
- Restocking and ordering amusement stock to ensure a sufficient quantity is maintained
- Training new team members with the skills and process according to the learning structure
- Sales and Services for the centre are met and maintained
- Being able to adapt from a quieter to a busier environment at a moment's notice
- Resolving conflicts within my capabilities to ensure customers are left satisfied
- Attending to the booking sheet as it is needed to keep timings of bookings for their scheduled time
- High level of customer service with years of experience to bring to each department
- Adhere to GDPR for data capture events and getting customers through the system quickly and effectively
- Offering my services to multiple departments when needed to ensure flow of work is continued
- Opening and closing the centre to the standards set making it ready for team members for the day ahead.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Customer Care Assistant
Pharmasure Ltd.
Watford, Hertfordshire
04.2019 - 09.2021
- Established relationships and communicating with clients via telephone
- Labelled and dispensed medication for clients
- Processed wholesale orders
- Replenished stock within the pharmacy and took part in weekly stocktakes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
Call Centre Agent
Hollywood Bowl
06.2016 - 04.2019
- Trained to use CRM system to take both inbound and outbound calls from customers to arrange booking
- Invoiced bookings
- Trained new employees
- Manage the booking inbox
- Taking customer information in accordance to GDPR
- Ensuring customers are seen to quickly and in an effective way
- Was a key member of the team and being rewarded with the role of team leader.
General Admin Clerk
Negociants UK
01.2016 - 06.2016
- Unpaid student work experience, assisting the Finance and Customer Service Managers
- Took and processed sales orders from clients
- Completed general admin duties as required
- Attended wine events and launch events as group member representing the company.
Education
Bachelor of Arts - Interior Architecture and Design
University of Portsmouth
Portsmouth 09.2020 - 06.2024
NVQ Level 2 - Dispensary Assistant
Scientia Skills
Watford, HertfordshireA-Levels - Finance
Adeyfield School
Hemel HempsteadA-Levels - EPQ
Adeyfield School
Hemel HempsteadA-Levels - IT
Adeyfield School
Hemel HempsteadA-Levels - Business and Marketing
Adeyfield School
Hemel HempsteadGCSEs -
Adeyfield School
Hemel HempsteadSkills
- Product knowledge
- Stock management
- Schedule management
- Performance Management
- Rota management
- Financial performance tracking
- Hospitality management
- Payroll oversight
- Recruitment and hiring
- Call center experience
- Exceptional telephone etiquette
- Project Management
- Attention to Detail
- Brand alignment
- Interior retail displays
Customer Service:
Interior Design:
- Marketing knowledge
- Interior and exterior displays
- Landscape architecture
- AutoCAD
- Free-hand sketching
- Site evaluations
- Materials research
- Revit
- Rhino
- Vectorworks
- Sketchup
- 3D modelling and rendering
- UK building regulations
- Adobe Creative Suite
- Adobe Indesign
Affiliations
- Arts
- Sports
- Travelling
- Exercise and Health
References
References available upon request.
Timeline
Website Manager
Blaydon Financial Services
01.2024 - Current
Assistant Manager In Training
Hollywood Bowl
03.2023 - 06.2024
Team Member
Hollywood Bowl
04.2022 - 03.2023
Bachelor of Arts - Interior Architecture and Design
University of Portsmouth
09.2020 - 06.2024
Customer Care Assistant
Pharmasure Ltd.
04.2019 - 09.2021
Call Centre Agent
Hollywood Bowl
06.2016 - 04.2019
General Admin Clerk
Negociants UK
01.2016 - 06.2016
NVQ Level 2 - Dispensary Assistant
Scientia Skills
A-Levels - Finance
Adeyfield School
A-Levels - EPQ
Adeyfield School
A-Levels - IT
Adeyfield School
A-Levels - Business and Marketing
Adeyfield School
GCSEs -
Adeyfield School
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