Luke Mallard
Wigston,Leicester
Summary
Resilient Firefighter committed to public safety and emergency response. Skilled in managing high-pressure situations and leading rescue operations, contributing to community safety and wellbeing. Known for quick decision-making and teamwork, ensuring successful outcomes in diverse and challenging scenarios.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Firefighter
Leicestershire Fire and Rescue Service
Leicester, Leicestershire
08.2018 - Current
* Work in extremely high pressure situations to save life and property
* Able to be dynamic and adjust when required
* Display professionalism and high standards
* A real team player
* Leadership qualities
* Able to recognise and understand risks in many different environments
* Desire to deliver an unmatched service to members of the public
* Trained and experienced in dealing with trauma and volatile situations
* Excellent fire safety skills
Metering Operative
Amey
Leicester, Leicestershire
02.2014 - 07.2018
* Installing water meters in domestic properties
* Face to face with members of the public on a daily basis
* Providing an excellent standard of plumbing work
* Delivering excellent customer service
Bartender
Marstons
Leicester, Leicestershire
04.2013 - 01.2014
* Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
* Created an inviting atmosphere through friendly interaction with customers.
* Promoted special events and offers effectively leading to increased footfall on those days.
* Maintained a clean and organised bar, enhancing customer satisfaction.
Education
NVQ Level 2 - Plumbing and Heating
Leicester College
Leicestershire 09.2013 - 09.2014
GCSEs - English Language
Guthlaxton College
Leicester 09.2011 - 09.2013
GCSEs - English Literature
Guthlaxton College
Leicester 09.2011 - 08.2013
GCSEs - Mathematics
Guthlaxton College
Leicester 09.2011 - 08.2013
GCSEs - Physical Education
Guthlaxton College
Leicester 09.2011 - 08.2013
GCSEs - Science
Guthlaxton College
Leicester 08.2011 - 09.2013
Skills
* Dealing with high pressure situations
* Able to adjust and remain professional when things change
* Excellent customer service skills
* Passionate on delivering an excellent service to people
* Real team player
Certification
Class 2 Driving license and trained in driving and operating Fire engines, Aerial ladder platforms and turntable ladders.
Affiliations
- I love fishing and enjoying the outdoors
- Travelling the world and embracing different cultures
References
References available upon request.
Timeline
Firefighter
Leicestershire Fire and Rescue Service
08.2018 - Current
Metering Operative
Amey
02.2014 - 07.2018
NVQ Level 2 - Plumbing and Heating
Leicester College
09.2013 - 09.2014
Bartender
Marstons
04.2013 - 01.2014
GCSEs - English Language
Guthlaxton College
09.2011 - 09.2013
GCSEs - English Literature
Guthlaxton College
09.2011 - 08.2013
GCSEs - Mathematics
Guthlaxton College
09.2011 - 08.2013
GCSEs - Physical Education
Guthlaxton College
09.2011 - 08.2013
GCSEs - Science
Guthlaxton College
08.2011 - 09.2013