Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Luke Madeley

Bury ,Greater Manchester

Summary

Highly driven self-employed professional with a vast range of experience across multiple service industries. Has a proven long history of delivering high-quality service and consistent results to customers. Prides himself on customer service, attention to detail and time keeping.

Seeking a fresh challenge, harnessing interpersonal skills, collaboration and problem-solving.

Overview

15
15
years of professional experience
11
11
years of post-secondary education

Work history

Operations Manager (National)

Listen Out Events Ltd - Self Employed Basis
Stockport, Greater Manchester
2021.08 - Current

As operations manager (National) for one of the UK's top event entertainment suppliers responsibilities include but are not limited to:

  • Managing a large number of simultaneous projects to successful completion.
  • Ensuring compliance with industry standards to uphold company reputation.
  • Communicating, coordinating and organising with clients, management and employees across multiple systems.
  • Handling high volume calls to address customer inquiries and concerns.
  • Achieving customer satisfaction with high-quality service delivery.
  • Leading over 50 teams, ensuring productivity, quality and customer satisfaction.
  • Overseeing daily operations, guaranteeing smooth running of business activities.

Wedding Entertainer (National)

Captain Atlantic Ltd - Self Employed Basis
Nationwide, England, Scotland & Wales
2016.08 - Current
  • Coordinated with other event professionals and teams to meet & exceed client expectations.
  • Organised, coordinated and carried out events to strict timings and deadlines under high pressure on the what was usually the biggest day of the clients life.
  • Performed to, engaged and entertained the public in various settings. The role required confidence in public speaking and announcements.
  • Events took place nationwide requiring prior planning and execution to always arrive on time for important events.
  • Comfortable driving a variety of vehicles including LWB Vans in all conditions and time of day or night.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Driver

Verdure Floral Design
Media City, Salford, Greater Manchester
2020.05 - 2021.08

Event Steward

Showsec
Manchester, Greater Manchester
2019.01 - 2019.07

Sales Agent

Esure Car Insurance
Manchester, Greater Manchester
2013.01 - 2013.08

Barista

Costa Coffee
Prestwich, Greater Manchester
2009.12 - 2013.01

Education

Bachelor of Arts - Professional Performance (Vocals)

BIMM (British Institution of Modern Music)
Manchester
2013.09 - 2017.05

BTEC National Diploma - Music

Bury College
Bury
2009.09 - 2011.06

AS Level - Psychology, Sociology, History & Philosophy.

Bury College
Bury
2008.09 - 2009.05

GCSEs - Math, English & Science

Parrenthorn High School
Prestwich, Borough of Bury
2003.09 - 2008.06

Skills

  • Logistics coordination
  • Critical-thinking
  • Effective communication
  • Resilience under pressure
  • Computer literacy
  • Outstanding customer service

Affiliations

  • Lover of football, boxing, long distance running and music.

References

References available upon request.

Timeline

Operations Manager (National)

Listen Out Events Ltd - Self Employed Basis
2021.08 - Current

Driver

Verdure Floral Design
2020.05 - 2021.08

Event Steward

Showsec
2019.01 - 2019.07

Wedding Entertainer (National)

Captain Atlantic Ltd - Self Employed Basis
2016.08 - Current

Bachelor of Arts - Professional Performance (Vocals)

BIMM (British Institution of Modern Music)
2013.09 - 2017.05

Sales Agent

Esure Car Insurance
2013.01 - 2013.08

Barista

Costa Coffee
2009.12 - 2013.01

BTEC National Diploma - Music

Bury College
2009.09 - 2011.06

AS Level - Psychology, Sociology, History & Philosophy.

Bury College
2008.09 - 2009.05

GCSEs - Math, English & Science

Parrenthorn High School
2003.09 - 2008.06
Luke Madeley