Luke Madeley

As operations manager (National) for one of the UK's top event entertainment suppliers responsibilities include but are not limited to:

• Managing a large number of simultaneous projects to successful completion.
• Ensuring compliance with industry standards to uphold company reputation.
• Communicating, coordinating and organising with clients, management and employees across multiple systems.
• Handling high volume calls to address customer inquiries and concerns.
• Achieving customer satisfaction with high-quality service delivery.
• Leading over 50 teams, ensuring productivity, quality and customer satisfaction.
• Overseeing daily operations, guaranteeing smooth running of business activities.

• Coordinated with other event professionals and teams to meet & exceed client expectations.
• Organised, coordinated and carried out events to strict timings and deadlines under high pressure on the what was usually the biggest day of the clients life.
• Performed to, engaged and entertained the public in various settings. The role required confidence in public speaking and announcements.
• Events took place nationwide requiring prior planning and execution to always arrive on time for important events.
• Comfortable driving a variety of vehicles including LWB Vans in all conditions and time of day or night.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.