Vanessa Hayward

Full time registered Osteopath and Medical Acupuncturist

Have run own practice successfully for 18 years.

• Collected, documented and reviewed patient medical histories and relayed important factors to supervising clinicians.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Used expertise in Anatomy and Physiology to help diagnose and treat injuries, diseases and other acute and chronic concerns.
• Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
• Worked with patients and clinicians to understand needs and provide excellent service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to patients ' requests, confirming full understanding before addressing concerns.
• Collaborated with other clinicians and practitioners within own clinic, NHS to achieve patient results.
• Received and processed stock into inventory management system.
• Handled 20 calls and emails per day to address patient inquiries and concerns.
• Applied positive customer service approach to increase satisfaction levels.
• Developed excellent working knowledge of MSK industry trends and improvements in processes.

• Assessing students case history and reasoning skills
• Demonstrating clinical and treatment technique and approaches
• Accountable for 6-8 stents per clinical session.
• Lesson planning and delivery of clinical procedures and case history note taking skills
• Assessing students termly and for end of year progression
• Increased students proficiency in note taking and timekeeping
• Improved team efficiency by training and mentoring individuals and setting achievable performance goals.
• Optimised team training

• Lesson planning and delivery of how to preform wide variety of Osteopathic techniques.
• Assessment of students during termly and year end examinations
• Explored and created new ways to resolve student concerns and inability to preform Osteopathic techniques

• Developed foundation course in Osteopathy using good team communication and collaboration.
• Implemented more efficient course workbooks and reduced wasted resources.
• Spoke to students from varying age and working back grounds to resolve problems and answer questions.
• Optimised team training and staff development recruiting more than 40 students which increased to 60 over tow years
• Met monthly time and budget targets.
• Planned and executed new strategies to increase course success
• Collaborated with staff to formulate budgets and improve department revenue.
• Managed staffing using specific checklists and quality review processes.