Luke Harris
Cambridgeshire
Summary
Dynamic and results-driven Managing Director with over 20 years' experience in the HVAC and facilities management sector, including a decade spent in Spain mastering the technical side of the industry before transitioning into strategic leadership roles in the UK. Passionate about people, I thrive on mentoring talent, building enduring relationships, and delivering growth through operational excellence, commercial insight, and a hands-on leadership style.
Experienced in leading cross-functional teams, developing sustainable services, and overseeing all aspects of business operations—from board-level strategy and financial planning to client relationship management and site-level execution.
Overview
26
26
years of professional experience
4026
4026
years of post-secondary education
Work history
Managing Director
Airway Group
Cambridgeshire
12.2019 - 07.2025
- Appointed Managing Director shortly before the COVID-19 pandemic, successfully navigated the business through uncertainty, refocused strategic direction, and led significant revenue growth and service diversification.
- Full P&L responsibility and end-of-year financial planning
- Oversight of group operations, logistics, and commercial performance
- Developed and launched Climate Hire Ltd—growing it from inception to £2M turnover in 3 years
- Established a dedicated M&E department, transforming the company into a full-service facilities provider
- Created a Heat Pump Training Centre in partnership with Daikin UK
- Led business relocation and infrastructure expansion
- Actively involved in key project meetings, contract negotiations, and high-value sales
- Increased group turnover from £3M to £6M in under 3 years
- Successfully diversified revenue streams and built lasting partnerships with major clients
- Delivered complex installation projects ranging from £100K to £1.5M
- Supported directors and managers across departments, fostering a collaborative leadership culture
Operations Director
Airway Air Conditioning Ltd
Cambridgeshire
03.2011 - 12.2019
- Became Operations Director during a period of ownership transition. Played a central role in scaling the business, guiding it from a small operation to a more structured, customer-focused, and profitable enterprise.
- Increased workforce from 21 to 33 employees
- Grew turnover from £800K to £3M
- Built long-term client relationships through a service-first ethos
- Took on broad strategic and operational responsibilities in the absence of an industry-experienced MD
Service Manager
Airway Air Conditioning Ltd
04.2008 - 03.2011
- Returned to the UK and took charge of the Service & Maintenance division. Managed engineering schedules, logistics, client communications, and service planning in a high-paced environment.
Air Conditioning Engineer
Various
04.1999 - 03.2008
- Company Overview: Focused on domestic installations.
- Began my HVAC career in Spain, working with an English-owned business focused on domestic installations. Gained hands-on technical skills, adapted to a new culture, learned Spanish, and built resilience through international experience.
- Focused on domestic installations.
Education
A-Levels -
CPD - Business Leadership, Financial Strategy, Technical HVAC Training
Heat Pump Training Partnership - Lead Developer
Daikin UK
Skills
- Strategic Leadership
- Business Growth
- Financial Management
- Budgeting
- Sales
- Key Account Development
- Marketing
- Brand Positioning
- Operations
- Logistics
- Team Development
- Training
- Health & Safety Compliance
Languages
English
Native
Spanish
Advanced
References
Available upon request.
Timeline
Managing Director
Airway Group
12.2019 - 07.2025
Operations Director
Airway Air Conditioning Ltd
03.2011 - 12.2019
Service Manager
Airway Air Conditioning Ltd
04.2008 - 03.2011
Air Conditioning Engineer
Various
04.1999 - 03.2008
Heat Pump Training Partnership - Lead Developer
Daikin UK
A-Levels -
CPD - Business Leadership, Financial Strategy, Technical HVAC Training
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