Luke Godfrey
Shrawley,Worcestershire
Summary
Skilled professional with focus on fibre optic splicing and network cabling. Can provide seamless integration of new and existing network systems utilising expert knowledge of optical fibre types and splice loss testing. Known for precision in troubleshooting and maintaining all fibre optic systems to ensure optimal performance. Career goals include advancing technical skills and contributing to innovative solutions in the telecommunications industry.
Overview
19
19
years of professional experience
1
1
Certification
Work history
FIBRE SPLICER
Airband
Droitwich Spa, Worcestershire
2025.10 - Current
- Optimised network layout with strategic placement of splice closures and patch panels.
- Troubleshot connection problems to restore service swiftly during outages.
- Maintained industry standards in all work, resulting in high-quality outcomes.
- Completed site surveys prior to installations for a well-planned execution process.
- Performed regular maintenance tasks on fibre optic systems for consistent high performance.
- Liaised with clients to understand specific requirements, delivering custom solutions accordingly.
- Boosted customer satisfaction by resolving technical issues promptly and efficiently.
- Assessed cable functionality for improved system performance.
- Tested systems after installation, ensuring optimal operation without errors or interference.
- Conducted thorough inspections of fibre optic systems to reduce risk of future failures.
- Managed inventory of necessary tools and materials, ensuring availability when needed.
- Achieved safer work environment by adhering strictly to health and safety regulations.
- Prepared cables for splicing through professional stripping, cleaning, and cleaving processes.
- Identified damaged sections of fibres, facilitating prompt replacements or repairs.
ENGINEERING COORDINATOR (FIBRE DELIVERY)
Airband
Droitwich, Worcestershire
2024.10
- Manage and coordinate multidisciplinary teams and subcontractors to ensure successful project execution.
- Collaborate with clients to identify and define project requirements and scope.
- Undertake highway planning, construction and maintenance through the relevant authorities.
- Direct installation, testing, operation, maintenance, and repair of facilities and equipment.
- Explain proposals, reports, and findings to clients.
- Perform administrative functions, such as reviewing, and writing reports, approving expenditures, enforcing rules, and purchasing of materials and services.
- Develop and implement policies, standards, and procedures for engineering and technical work.
- Plan, direct, or coordinate survey work with other project activities.
FIBRE ENGINEER
Airband
2022.09 - 2024.10
- Daily duties include providing customers with FTTP connections, working on current and building new network, servicing existing customers fibre connections through various fault finding techniques, surveying customers properties, pre cabling and or planning route to provide fibre connection and also new areas for potential fibre connections.
- Working on both overhead and underground infrastructure.
- Have completed all relevant qualifications to work on Openreach network including some extra industry specific qualifications.
- SA001 - Overhead safety.
- SA002 - Underground safety.
- S7 - Sub-duct and Cable Installation.
- S8 - PIA Overhead Cable installation.
- S9 - PIA Pole Stepping On Congested Poles.
- IPAF 1B and 3B Working at Heights.
- Street Works SLG.
- Performed optical or electrical testing and characterization by following work instructions.
- Used optical sources, power meters and optical spectrum analysers to test optical components.
- Pulled fibre optic cable to perform repairs and additions.
- Installed equipment such as amplifiers and repeaters to maintain strength of communications transmissions.
- Inspected and tested lines and cables, recording, and analyzing test results, to assess transmission characteristics and located faults and malfunctions.
- Explained cable service to subscribers after installation and collected any installation fees due.
SHOP MANAGER
Dovetails Pine Centre LTD
2018.11 - 2022.08
- Daily duties included selling products that the company manufacture by maintaining a high level of customer service and sales skills.
- Being the first point of contact for all customers looking for help and advice regarding any of the products on offer.
- Producing products in the company factory working to a high level of accuracy ensuring every piece of furniture produced was to our customer's satisfaction.
- Arranging deliveries to customers and working to strict deadlines.
- This involved planning routes to optimize delivery times while keeping costs down.
- Experience in driving 3.5T vehicle to complete deliveries.
- High level of self-motivation, communication, customer service, sales and multitasking skills.
HOME SERVICE ENGINEER
SKY
2017.07 - 2018.10
- Provide all customers with excellent service that ties in with Sky's core values to maximize opportunities and keep customer satisfaction high.
- Complete Sky's installation process from start to finish making sure all customer needs are met.
- Maximize sales opportunities by keeping up to date with company offers and services.
- Use all equipment and tools provided correctly and safely to ensure each job is right first time and to the highest standard.
- Identified ways to improve efficiency in operations and implemented process changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Managed and coordinated multiple projects while ensuring timely completion.
- Responded quickly to meet customer needs and resolve problems.
PREMIER RELATIONSHIP OFFICER
HSBC
2014.02 - 2017.07
- Provide all customers with superior service and maximize opportunities to help fulfil their needs by engaging with customers and identifying their hopes, dreams and ambitions.
- Treating each customer as an individual and getting to know them.
- Build trust and identify tailored solutions for them.
- Help customers using various different channels, face to face, via telephone, internet and email to deal with a range of different enquiries.
- Being able to communicate with clients in various different ways helps problem solving for people who are often busy or needing immediate support.
- Proactively make appointments into my own and colleagues' diaries ensuring that each customer receives the same level of service.
- Cover for members of staff in a range of different roles, for example managing sub branches and back office support.
- By taking the time to learn and train in different roles helps the business to run smoothly, although it was not mandatory for me to train in a range of different roles I have done so to provide extra support to colleagues.
- As a PRO I had also kept up my authorised signatory status to further help colleagues.
- Provide colleagues with coaching and support to help improve knowledge and gain confidence.
- Proactively take morning meetings including Wealth Wednesday and T3.
- Developed customer service and teamwork skills.
CUSTOMER SERVICE OFFICER
HSBC
2013.10 - 2014.02
- Provide all customers with superior service and maximize opportunities to help fulfil their needs by engaging with customers and identifying their hopes, dreams and ambitions.
- Treating each customer as an individual and getting to know them.
- Build trust and identify tailored solutions for them.
- Help customers using various different channels, face to face, via telephone, internet and email to deal with a range of different enquiries.
- Being able to communicate with clients in various different ways helps problem solving for people who are often busy or needing immediate support.
- Proactively make appointments into my own and colleagues' diaries ensuring that each customer receives the same level of service.
- Cover for members of staff in a range of different roles, for example managing sub branches and back office support.
- By taking the time to learn and train in different roles helps the business to run smoothly, although it was not mandatory for me to train in a range of different roles I have done so to provide extra support to colleagues.
- As a PRO I had also kept up my authorised signatory status to further help colleagues.
- Provide colleagues with coaching and support to help improve knowledge and gain confidence.
- Proactively take morning meetings including Wealth Wednesday and T3.
- Developed customer service and teamwork skills.
SHOP MANAGER/FACTORY ASSISTANT
Dovetails Pine Centre LTD
2007.08 - 2012.07
- Daily duties included selling products that the company manufacture by maintaining a high level of customer service and sales skills.
- Being the first point of contact for all customers looking for help and advice regarding any of the products on offer.
- Producing products in the company factory working to a high level of accuracy ensuring every piece of furniture produced was to our customer's satisfaction.
- Arranging deliveries to customers and working to strict deadlines.
- This involved planning routes to optimize delivery times while keeping costs down.
- Experience in driving 3.5T vehicle to complete deliveries.
- High level of self-motivation, communication, customer service, sales and multitasking skills.
Education
GCSE - English, Mathematics, Science (Double Award), French, Physical Education, Welsh (Second Language), Religious Studies
Caereinion High School
Skills
- Environmental awareness
- Training and mentoring
- Health and safety
- Documentation control
- Optical power meter usage
- TDR measurements
- Ethernet networking
- Fibre optic testing
- FTTP installations
Certification
- Full UK driving and motorcycle license
- SA001 Overhead Safety
- SA002 Underground Safety
- S007 - PIA Sub-Duct and Cable Installation
- S008 - PIA Overhead Cable Installation
- S009 - PIA Pole Stepping on Congested Poles
- IPAF Static Boom 1b and Mobile Boom 3b
- Streetworks Signing Lighting and Guarding
- CSS Worksafe Working at Heights
- Winning Trust - Certificate Retail Banking Conduct of Business.
- CertRBCB Level 3 Junior Managerial banking apprenticeship.
REFERENCES
References available upon request
Timeline
FIBRE SPLICER
Airband
2025.10 - Current
ENGINEERING COORDINATOR (FIBRE DELIVERY)
Airband
2024.10
FIBRE ENGINEER
Airband
2022.09 - 2024.10
SHOP MANAGER
Dovetails Pine Centre LTD
2018.11 - 2022.08
HOME SERVICE ENGINEER
SKY
2017.07 - 2018.10
PREMIER RELATIONSHIP OFFICER
HSBC
2014.02 - 2017.07
CUSTOMER SERVICE OFFICER
HSBC
2013.10 - 2014.02
SHOP MANAGER/FACTORY ASSISTANT
Dovetails Pine Centre LTD
2007.08 - 2012.07
GCSE - English, Mathematics, Science (Double Award), French, Physical Education, Welsh (Second Language), Religious Studies
Caereinion High School