Summary
Overview
Work History
Education
Skills
Core Competencies Achievements
Bespoke Qualifications
Software Packages
Birthplace
Driving License
Personal Information
Accomplishments
Timeline
Generic

Gerald Talbot

Fibre Planner
Bracknell

Summary

Experienced telecoms service delivery professional with a proven track record in senior technician roles. Efficient in leading initiatives and providing value-added solutions that align with specific requirements. Extensive experience in fibre optics and network design, complemented by broad knowledge in electrical and electronic expertise. Utilizes strong project management, organizational, and client engagement skills to achieve long-term enterprise objectives.

Overview

46
46
years of professional experience
5
5
years of post-secondary education

Work History

Fibre Planner

G.Network
02.2019 - Current
  • Design a scalable Gigabit fibre optic network to provide high speed broadband for London
  • Responsible for special project orders (MDU’s) and Wi-Fi project
  • Ensuring network capacity for customer orders

1st Line Support Engineer

Fujitsu/Atlas
10.2016 - 04.2018
  • Provide first line computer support to governmental agencies around the globe finding resolutions to problems and giving advice to customers to try to help resolve their IT issues and achieving KPI’s
  • Liaising with third party application specialists and second line resolver groups to identify and resolve issues

Service Delivery Coordinator

MDNX/Easynet
10.2013 - 10.2016
  • Provisioning copper and fibre Ethernet broadband services for high profile clients delivering over 300 circuits for local government agencies, liaising with end users and clients to attain target dates for delivery and effectively dealing with problems arising and finding solutions when required
  • Placing orders with carriers, Talk, Talk, BT Openreach, BT Wholesale, Virgin Media, Colt
  • SSE, Exponential-E and Providing Azure and AWS cloud connections via Equinix
  • Monitoring the progression of the order in order to keep both internal and external customers updated
  • Communicating with the order management team, providing updates on circuit progression and investigating failures, liaising with the carriers to solve problems when required

Senior Technician

British Telecom Plc
11.1987 - 03.2013
  • Drove forward the entire project lifecycle at British Telecom
  • Established customer needs and intake point, surveyed premises, designed scheme plan with costs, civils, ducting and other work, passed to engineers and tracked completion according to specification
  • Accomplished at providing fibre core cable from Reading trunk exchange to Slough (36 km) via four exchanges (1999) to expand network capacity
  • This project included three re-designs in parallel with client changes
  • Designed bespoke fibre schemes, negotiating with local authorities, landowners and engineers as well as the service provider
  • Retained ownership as British Telecom planner of every scheme until all work was carried out and handed over to customer

Technician: Rework and Warranty Repair

Rathdown Industries
03.1984 - 11.1987
  • Diagnosed and repaired faults on equipment, tested and repaired printed circuit boards, and assembled telecoms equipment

Apprentice Instrument Maker

Sperry/Bae Dynamics Group
09.1979 - 07.1983
  • Fully indentured apprentice Instrument Maker covering a wide range of disciplines from soldering, use of machine tools, use of hand tools, coil winding, welding, mechanical, electronic assembly and repair

Education

National Certificate of Engineering - Telecoms

Reading College of Technology
Reading College
01.1992 - 01.1994

City & Guilds Part 4 Basic Engineering - Instrument Making

Reading College of Technology
09.1982 - 07.1983

City & Guilds Part 3 Basic Engineering - Toolmaking

Reading College of Technology
09.1981 - 07.1982

City & Guilds Part 2 Basic Engineering - undefined

Bracknell College
09.1980 - 07.1981

City & Guilds Part 1 Basic Engineering - undefined

Bracknell College
09.1979 - 07.1980

Skills

telecoms service delivery

Core Competencies Achievements

  • Demonstrated hands on technical acumen when surveying sites to ascertain fibre service requirements dependant on type of service needed. Created robust, cost effective schemes to deliver level of service ordered.
  • Designed an innovative solution for the extremely high value John Lewis Partnership retail client that included fibre ring with WDM (Wave Division Multiplexing) to supply equipment and backup devices that served EPOS and other multi-store financial systems.
  • Assigned to a project (10/11/11) that provided Infinity High Speed Broadband to customers located in Hertfordshire and SW London. Improved service to a wide range of users and also generated extra revenue.
  • Drove forward the entire project lifecycle at British Telecom. Established customer needs and intake point, surveyed premises, designed scheme plan with costs, civils, ducting and other work, passed to engineers and tracked completion according to specification.
  • Accomplished at providing fibre core cable from Reading trunk exchange to Slough (36 km) via four exchanges (1999) to expand network capacity. This project included three re-designs in parallel with client changes.
  • Designed bespoke fibre schemes, negotiating with local authorities, landowners and engineers as well as the service provider. Retained ownership as British Telecom planner of every scheme until all work was carried out and handed over to customer.

Bespoke Qualifications

  • Exchange Jumpering course – all training with British Telecom
  • C&G Level 2: Signing, Lighting and Guarding – first passed in 1995
  • Customer Installation, Drop Wiring, Roadworks Guarding, (Expired 02/16)
  • Rooftop Assessment training
  • Working at Hot Sites
  • Asbestos Awareness
  • Risk Assessment course
  • Wayleave Agreement

Software Packages

  • MS Office (Word, Excel, Outlook, Publisher, Powerpoint)
  • Office 365
  • GE Smallworld
  • AutoSketch
  • Network Manager
  • Citrix
  • Radia
  • SCCM

Birthplace

UK

Driving License

True

Personal Information

  • Hobbies: Built bespoke PCs for individual customers outside the workplace, Photography, Avid reader of fiction, Travelling – annual visits to the USA, Former member of a variety club
  • Ethnicity: White/Caucasian
  • Gender: Male

Accomplishments

  • Collaborated with a colleague in the development of John Lewis Partnership fibre ring
  • Achieved Resilient Option 2 DWDM Service through effectively helping with Supporting the project management team.
  • Maintained and upgraded BT's fibre and copper networks often adding extra value
  • responsible for creating the special projects documentation for G.Networks MDU and large scale customer orders

Timeline

Fibre Planner

G.Network
02.2019 - Current

1st Line Support Engineer

Fujitsu/Atlas
10.2016 - 04.2018

Service Delivery Coordinator

MDNX/Easynet
10.2013 - 10.2016

National Certificate of Engineering - Telecoms

Reading College of Technology
01.1992 - 01.1994

Senior Technician

British Telecom Plc
11.1987 - 03.2013

Technician: Rework and Warranty Repair

Rathdown Industries
03.1984 - 11.1987

City & Guilds Part 4 Basic Engineering - Instrument Making

Reading College of Technology
09.1982 - 07.1983

City & Guilds Part 3 Basic Engineering - Toolmaking

Reading College of Technology
09.1981 - 07.1982

City & Guilds Part 2 Basic Engineering - undefined

Bracknell College
09.1980 - 07.1981

Apprentice Instrument Maker

Sperry/Bae Dynamics Group
09.1979 - 07.1983

City & Guilds Part 1 Basic Engineering - undefined

Bracknell College
09.1979 - 07.1980
Gerald TalbotFibre Planner