Luke Furr
London
Summary
I am a dedicated and highly organised iClip Champion User with a proven track record of success in the National Health Service (NHS) and a robust background in IT support, coupled with a strong foundation in Food and Hospitality and Customer Service. I Offer a unique blend of technical expertise, administrative prowess, and exceptional interpersonal skills to optimise patient care and streamline healthcare operations within the NHS.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IClip Champion User
NHS
08.2023 - Current
- Fixed identified iClip issues to improve workflows.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Optimized test cases to maximize success of manual software testing.
- Participated in available trainings to improve software knowledge.
- Responded to iClip inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Delivered onsite technical support for 30 employees.
Supervisor
08.2019 - 01.2023
- Managed staff rotas, planning workloads effectively and strategically
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently
- Guided and coached staff to achieve individual growth and sales production targets
- Built customer retention and satisfaction by delivering top-quality service
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Assistant
Marks and Spencer
08.2017 - 12.2018
- Provided fast checkout service with high levels of customer care and transaction speed
- Maintained sales floor stock levels through consistent monitoring and regular replenishment
- Offered advice on product selection for enhanced levels of support and service.-Performed bakery opening duties following procedures
- Maintained strong, cooperative working relationships with the bakery team and fellow employees.
Customer Assistant
Paperchase
10.2015 - 01.2016
Education
Bachelor of Arts - Journalism
University of Westminster
London07.2021
A Levels -
Glenthorne High School
Sutton08.2016
High School Diploma -
Rutlish High School
Merton08.2014
Skills
- Customer Service
- Proficiency in using iClip Applications
- Outpatient Workflows (including Admin)
- Inpatient Workflows (including Admin)
- IT Proficiency
- Problem-solving
- Teamwork skills
- Adaptability
Certification
- iClip for Inpatient Administration Staff
- iClip Inpatient Nursing
- iCLIP Healthcare Assistants
- iClip Outpatient Administration Staff
- iCLIP - CapMan/Patient Flow Training
Timeline
IClip Champion User
NHS
08.2023 - Current
Supervisor
08.2019 - 01.2023
Customer Assistant
Marks and Spencer
08.2017 - 12.2018
Customer Assistant
Paperchase
10.2015 - 01.2016
Bachelor of Arts - Journalism
University of Westminster
A Levels -
Glenthorne High School
High School Diploma -
Rutlish High School
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