Audrey Newton
Hemel Hempstead,Hertfordshire
Summary
I am an experienced professional with a strong background in customer relations, office administration, and finance.
I am seeking a more 'in-person' role that leverages my interpersonal and problem-solving skills to maintain excellent relationships with your clients and customers and deliver consistent, high-quality service.
I excel at building rapport through clear, timely communication and thrive in collaborative, multi-disciplinary environments. I am highly skilled in multitasking and prioritising to achieve results efficiently. I also make a cracking cup of tea ... a much undervalued skill!
Overview
16
16
years of professional experience
1
1
Certification
Work history
Helpdesk, administration and user champion
Home Office / MHCLG (Housing & Local Gov)
London
09.2017 - Current
- Championed user representation for UK's Fire & Rescue Services, ensuring concerns were prioritised.
- Delivered exceptional customer service through attentive listening and timely issue resolution.
- Utilised Microsoft Word and various collaboration tools for effective communication and documentation.
- Managed challenging situations with professionalism, maintaining composure under pressure.
- Applied critical thinking to analyse issues and implement optimal solutions.
- Executed daily responsibilities with precision and efficiency.
- Supported team members by demonstrating respect and a collaborative spirit.
- Exhibited enthusiasm and energy while successfully meeting competing deadlines.
Helpdesk Lead & Finance Administrator
Ministry of Housing, Communities & Local Gov
Hemel Hempstead, Hertfordshire
01.2010 - 09.2017
- Trained a small team of SAP helpdesk staff in customer relations and call handling.
- Streamlined helpdesk queries through effective communication and troubleshooting techniques.
- Addressed helpdesk queries swiftly, improving overall user experience.
- Championed user training programmes to decrease reliance on IT helpdesk support.
- Communicated effectively with staff across all levels while managing helpdesk enquiries.
- Processed invoices and payments, ensuring accuracy of vendor and client accounts.
- Tracked expenses diligently to maintain operations within budget constraints.
Skills
- Public relations expertise
- Google Workspace & Microsoft Office applications
- Communication skills
- Problem-solving abilities
- Accounting fundamentals
Certification
Government national security vetted to Security cleared (SC level) which included checks against my right to work in the UK, criminal record as well as credit and financial history.
Timeline
Helpdesk, administration and user champion
Home Office / MHCLG (Housing & Local Gov)
09.2017 - Current
Helpdesk Lead & Finance Administrator
Ministry of Housing, Communities & Local Gov
01.2010 - 09.2017