Summary
Overview
Work history
Education
Skills
Timeline
Generic

luke chant

Yeovil,England

Summary

Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

3
3
years of professional experience

Work history

Groundworker

ground regeneration
Street, Somerset
08.2023 - Current
  • Maintained hazard-free working environments, reporting health and safety issues to site management.
  • Attended regular training and toolbox talks, maintaining up-to-date knowledge on best groundwork practices.
  • Organised site materials to minimise risk and disruption.
  • Stored tools and equipment in safe and secure area.

Crew Trainer

McDonald's
Sparkford, Somerset
11.2020 - 07.2023
  • Supported teams to achieve shift targets such as service times or waste minimisation.
  • Developed employees' skills in new tasks or stations.
  • Role modelled ideal behaviour and standards across multiple stations.
  • Identified training needs and recommended action to appropriate supervisor.
  • Received and processed cash and card payments accurately.
  • Reinforced hygiene and food safety procedures.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.

Education

GCSEs - science

Buckler's Mead Academy
Yeovil
09/2016 - 03/2020

English lit

Buckler's Mead Academy
Yeovil
09/2016 - 03/2020

Skills

  • Ground maintenance
  • Site preparation
  • Risk assessments
  • Complaint handling
  • Customer advising
  • Payment accepting
  • POS systems
  • Staff education and training

Timeline

Groundworker

ground regeneration
08.2023 - Current

Crew Trainer

McDonald's
11.2020 - 07.2023

GCSEs - science

Buckler's Mead Academy
09/2016 - 03/2020

English lit

Buckler's Mead Academy
09/2016 - 03/2020
luke chant