Luke Alderman
Caerphilly,Caerphilly
Summary
Motivated and adaptable professional with extensive experience in fast-paced environments. Proven track record in customer service, demonstrated through roles at Royal Mail and as a Barman. Strong communication, time-management, and problem-solving skills developed through diverse experiences. Seeking new opportunities to leverage skills and deliver exceptional service.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Barman
Marstons
Caerphilly
08.2025 - Current
- Served a variety of drinks and provided excellent customer service in a fast-paced bar environment.
- Managed cash handling and maintained a clean and organized bar area.
- Worked collaboratively with other bar staff to ensure efficient service during busy periods.
- Addressed customer inquiries, resolving issues and complaints in a professional manner.
- Assisted with stock control and ordering supplies to ensure the bar remained well-stocked.
Postman
Royal Mail
Cardiff
08.2024 - 08.2025
- Delivered mail and packages to residential and commercial addresses within a set timeframe.
- Ensured the safe handling of parcels and the accurate delivery of mail.
- Developed strong local knowledge, enhancing delivery efficiency.
- Worked independently while maintaining high standards of service and punctuality.
- Interacted with customers in a courteous and helpful manner, addressing any concerns they had.
Team Member
KFC
Caerphilly
03.2023 - 08.2024
- Provided friendly and efficient service to customers, ensuring their satisfaction with their orders.
- Assisted in food preparation and maintained a clean, safe working environment.
- Worked in a high-pressure environment, ensuring fast service while maintaining quality.
- Trained new team members, helping them settle into the role and understand operational procedures.
- Ensured all health and safety standards were met in food handling and customer interaction.
Education
GCSEs -
St Cenydd Comprehensive School
Caerphilly, Caerphilly County Borough 09.2017 - 07.2022
Skills
- Customer Service: Skilled in handling customer queries, resolving issues, and maintaining a positive, helpful attitude in all interactions
- Teamwork: Proven ability to collaborate effectively in team settings, ensuring smooth operations
- Time Management: Experience in managing multiple tasks and working under pressure in high-demand roles
- Communication: Clear communicator with the ability to adapt tone and style to suit different customers and colleagues
- Attention to Detail
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Barman
Marstons
08.2025 - Current
Postman
Royal Mail
08.2024 - 08.2025
Team Member
KFC
03.2023 - 08.2024
GCSEs -
St Cenydd Comprehensive School
09.2017 - 07.2022