Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Luis H. Velasquez

London,

Summary

I Started working at the tender age of 14 & have yet to take a day off since! Extremely self motivated, looking for a forever company, with the hopes of one day calling it a family. I am seeking a full-time position that offers professional challenges in order to fulfill my thirst for knowledge, experience and growth.


Favourite quote: “It is better to be a warrior in a garden than a gardener in a war.” Chinese Proverb

Overview

17
17
years of professional experience
1
1
Certification

Work History

Field Biologist

Rentokil Initial
11.2023 - Current
  • Bespoke pest management solutions and consultancy to large food industry businesses.
  • Worked with associates in other parts of office to facilitate completion of broader projects and goals.
  • Trialing and implementation of new pest related products in the field.
  • Host and present large meetings with various stakeholders, presenting current issues, blockages and a plan of action.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Guided, wrote and revised various health and safety management manuals along with risk assessments.
  • Evaluated employee performance on a quarterly basis and coached and trained 25 team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.

Escalation Manager

Vergo Pest Managment
04.2023 - 11.2023
  • Improved overall company reputation by consistently delivering exceptional customer service during escalations.
  • Promoted a culture of continuous improvement through regular reviews of policies, procedures, and best practices.
  • Developed strong relationships with sole client, maintaining open lines of communication to address concerns promptly and professionally.
  • Enhanced customer satisfaction by effectively addressing and resolving pest issues at specific sites.

Head of Operations

Gamekeeper
11.2021 - 04.2023
  • Created and managed budgets for operations and clients based on needs.
  • Developed strategic plans for day-to-day financial operations.
  • Checked payroll, commissions and other accounting disbursements for accuracy and compliance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified opportunities to improve business process flows and productivity.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Comprehensive knowledge of food and catering trends.
  • Developed system for cost control, sanitation, menu developments, training, recruitment, private dining and catering.
  • Delivered and coordinated health and safety training for all employees, educating on workplace regulations, policies and procedures.

Field Biologist

Rentokil Initial
09.2018 - 11.2021
  • Bespoke pest management solutions and consultancy to large food industry businesses.
  • Worked with associates in other parts of office to facilitate completion of broader projects and goals.
  • Trialing and implementation of new pest related products in the field.
  • Host and present large meetings with various stakeholders, presenting current issues, blockages and a plan of action.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Guided, wrote and revised various health and safety management manuals along with risk assessments.
  • Evaluated employee performance on a quarterly basis and coached and trained 25 team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.

BPCA Level 2 Qualified Pest Control Technician

Rentokil Initial
03.2017 - 09.2018
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Prepared reports and kept detailed records of pest control activities.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Performed routine maintenance on pest control equipment to manage wear and tear.
  • Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.

English Teacher

Volunteers Colombia
12.2014 - 02.2017
  • Prepared comprehensive English curriculum for multiple classes.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Prepared and implemented lesson plans covering required course topics.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Led interesting and diverse group activities to engage students in course material.
  • Developed innovative lesson plans to engage students in English language learning.

Operations Manager

Purgo Supply Services
01.2013 - 11.2014
  • Developed processes to save on costs and prevent losses.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.

Cleaner

Purgo Supply Services
06.2008 - 01.2012
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Removed trash, debris and other waste materials from premises.
  • Confirmed all cleaning tools and equipment were stored properly after use in line with COSHH regulations.

Education

BBA - Teaching English As A Second Or Foreign Language

Colombo Americano
Bogota, Colombia
12.2014

City & Guilds - Level 2 - PLumbing & Heating

Alpha Building Services
London
05.2013

BTEC Level 3 - Travel & Tourism

Haverstock Sixth Form Centre
London, England

GCSE -

Haverstock School Business & Enterprise Secondary
London, England

Skills

  • Multi-Unit Operations Management
  • Contract Development
  • High-Pressure Environments
  • Systems Implementations
  • Team Leadership
  • Staff Training
  • Staff Management
  • Performance Management
  • Strong attention to safe food handling procedures
  • Environmental Health and Safety
  • Safety and Risk Assessments

Affiliations

  • Food enthusiast & lover of great LAGER!!

Certification

  • BPCA Certificated Field Biologist Accreditation
  • Level 3 Food Safety & Hygiene for Supervisors
  • Level 3 BPCA - Certified Advanced Technician in Pest Management
  • NVQ Level 2 Plumbing and Heating
  • Leadership and Management course completion
  • First aid at work

Timeline

Field Biologist

Rentokil Initial
11.2023 - Current

Escalation Manager

Vergo Pest Managment
04.2023 - 11.2023

Head of Operations

Gamekeeper
11.2021 - 04.2023

Field Biologist

Rentokil Initial
09.2018 - 11.2021

BPCA Level 2 Qualified Pest Control Technician

Rentokil Initial
03.2017 - 09.2018

English Teacher

Volunteers Colombia
12.2014 - 02.2017

Operations Manager

Purgo Supply Services
01.2013 - 11.2014

Cleaner

Purgo Supply Services
06.2008 - 01.2012

BBA - Teaching English As A Second Or Foreign Language

Colombo Americano

City & Guilds - Level 2 - PLumbing & Heating

Alpha Building Services

BTEC Level 3 - Travel & Tourism

Haverstock Sixth Form Centre

GCSE -

Haverstock School Business & Enterprise Secondary

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Luis H. Velasquez