LUIS CRUZ
Woodford,United Kingdom
Summary
I´m an experienced security professional with expertise in Door Supervision and Control Room Operations. Always looking to take on challenging assignments and can be relied upon to handle all situations in a professional manner. I possess excellent written and oral communication skills having the ability to write reports to managers about daily activities and irregularities, as well as being competent when liaising with clients and colleagues at all levels in business. Able to adapt quickly to new environments and comfortable being physically active for extended shifts. Committed to maintaining a secure environment while pursuing opportunities for career advancement within the security industry.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Control Room Operator
Allied Universal Security
City of London
11.2024 - 05.2025
- Responsible for day-to-day operational management of security team
- Oversee Control Room operation to ensure it operates to its full potential
- Responding to all incidents in timely and effective manner by directing activities of all affected persons
- Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Ensured comprehensive protection of sensitive information by enforcing strict data privacy rules.
- Coordinated with law enforcement agencies to facilitate investigations as needed.
- Drafted detailed incident reports following any serious occurrences at property.
Control Room Operator
Mitie Security
City of London
03.2021 - 10.2024
- Control room operations: answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, CCTV, etc.
- Incident Management, responding to all incidents in timely and effective manner by directing activities of all affected persons
- Working unsupervised or part of a team in a fast paced, constantly evolving and challenging environment and prioritizing tasks
- Liaising and working with event managers within each area, chief safety officer, concerned authorities, professionals of event management, event on-site persons and other event staff.
- Foreseeing potential risks and handing over control to liable senior authorities on occurrence of serious hazard or emergency.
- Monitored CCTV to determine unusual activity and provide precautions.
- Liaised with Police and other authorized agencies to give viewing access to recorded images.
- Provided evidence for legal cases with accurate video documentation from CCTV footage.
Corporate Security Officer / Front of House
Mitie Security
City of London
07.2017 - 02.2021
- Reception duties: answering telephone calls, taking messages, providing information
- Securing premises and personnel by patrolling property; conducting searches; inspecting buildings, equipment, and access points; permitting entry
- Writing daily reports, answering calls during off-hours and dealing with emergencies
- Meeting and greeting visitors to site in a polite and customer focused manner
- Responding promptly to alarms or incidents, ensuring minimal disruption to business operations.
- Drafting detailed incident reports following any serious occurrences at the property.
Corporate Security Officer
AD2000 Services Ltd
City of London
02.2016 - 06.2017
- Pro-actively ensuring the protection of property and assets
- Checking doors, windows and gates to make sure that are properly locked
- Monitoring and responding to CCTV, intruder detection and fire alarm systems
- Conducting regular patrols of both the interior and exterior of properties
- Handling ID checks using company system, managing customer access or denial in line with company policy.
- Making accurate administrative records of any security related incidents
- Carrying out reception duties
- Answering switchboard after hours
Retail Security Officer
Total Security Services
City of London
09.2015 - 02.2016
- Pro-actively ensuring the protection of merchandise, property and assets
- Providing excellent customer service whilst carrying out security duties.
- Deterring theft, vandalism and illegal entry at sites
- Creating a safe and comfortable working environment for employees and visitors
- Conducting regular patrols of the shopping area
- Responding to emergency situations as they arise
- Accurately reporting all incidents to senior managers
- Preventing and detecting offenses on site
- Conducting searches of staff, bags, etc...
- Monitoring and operating CCTV cameras and other recording systems
- Escorting individuals off the premises
Education
NVQ Level 2 - Business Management
European University of Lisbon
Portugal 09.2008 - 07.2010
Skills
- Door Supervisor
- CCTV Licence
- Physical Intervention
- Counter terrorism training
- Fire safety awareness
- First Aid
- C-Cure 9000
- Victor Unified Client CCTV system
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
Languages
Portuguese
English
Spanish
Affiliations
- Reading, Chess, Cinema, Theatre, Travelling and Outdoors Activities
Timeline
Control Room Operator
Allied Universal Security
11.2024 - 05.2025
Control Room Operator
Mitie Security
03.2021 - 10.2024
Corporate Security Officer / Front of House
Mitie Security
07.2017 - 02.2021
Corporate Security Officer
AD2000 Services Ltd
02.2016 - 06.2017
Retail Security Officer
Total Security Services
09.2015 - 02.2016
NVQ Level 2 - Business Management
European University of Lisbon
09.2008 - 07.2010
Similar Profiles
Melissa HowardMelissa Howard
Security Officer at Brosnan Security/ Allied Universal SecuritySecurity Officer at Brosnan Security/ Allied Universal Security
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
LE CHI SNGLE CHI SNG
Pro-bono Team Member at Business and Law Advice ClinicPro-bono Team Member at Business and Law Advice Clinic