Summary

Work history

Education

Skills

Languages

Timeline

DRAMANE DIABY

London,Hertfordshire

Summary

SIA CCTV /DOOR SUPERVISOR

A highly resourceful , flexible ,innovative and enthusiastic operator in control room environment.

follow protocol in log creation , ERT call handling and dispatching traffic officer.

Monitoring and continuously reporting using communications the operational security sites.

Implementing approved emergency plan and procedures.

Record all incidents in appropriate format and write accurate incident.

Reports in daily occurrence and incident book.

Deal professionally with victims of crime with care.

Liaise with all Emergency services and members of public, assist as necessary..

Follow Assignment instructions.

Assisting in civil Emergency and counter terrorism

Work history

Control room operator

National Highways

London, Hertfordshire

2022.10 - 2023.12

Highlighted elements of risk and worked calmly to resolve.
Made reasoned and responsible decisions in solving Emergency call, considering relevant Emergency services and risk.
Produced clear and concise reports for log after creation send Traffic officers
Carefully monitored SVD cctv system.
Receiving ERT call
Dispatching traffic officer, update log and Emergency services

Shipping coordinator

DS Cars Parts

ABIDJAN

2018.06 - 2022.09

Follow protocol for maintaining the security of CCTV Control Room and it facilities
Monitoring and continuously reporting using communication to the operational security sites
Implementing approved emergency plan and procedures
Record all incidents in appropriate format and write accurate incident
Reports in daily occurrence and incident book
Deal professionally with victims of crime with care
Liaise with all security ,Emergency Services and members of public and assist as necessary
Follow Assignment instructions
Assisting in civil emergency and counter terrorism
Order or purchase cars parts in UK
Coordinated shipping from UK to Abidjan(IVORY COAST )
Assist customers by providing answers and resolving their complaints

Security and Responsable service clientel

NormaPath

ROUEN,FRANCE

2002.02 - 2008.12

Safeguarding and control building perimeter
Security of building
Feedback of services
Completed documentation and logs each day, generating detailed weekly reports.
Managed CRM records to keep client accounts updated and to provide current data for enquiries.
Complied with all regulatory and quality standards for account management and client service delivery.
Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
Developed trusting client relationships and earned reputation for exceeding service standard goals.

Education

INFORMATION TECHNOLOGY - MICROCOMPUTER SYSTEMS INSTALLATION AND MAINTENANCE 2

CITY & GUILDS

12/2001 - 03/2002

Bachelor of Science - CHEMISTRY ,BIOLOGY , GEOLOGY

Universite cocody

ABIDJAN,COTE D IVOIRE

09/1995 - 06/1999