Summary
Work history
Education
Skills
Languages
Timeline
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DRAMANE DIABY

London,Hertfordshire

Summary

SIA CCTV /DOOR SUPERVISOR

A highly resourceful , flexible ,innovative and enthusiastic operator in control room environment.

follow protocol in log creation , ERT call handling and dispatching traffic officer.

Monitoring and continuously reporting using communications the operational security sites.

Implementing approved emergency plan and procedures.

Record all incidents in appropriate format and write accurate incident.

Reports in daily occurrence and incident book.

Deal professionally with victims of crime with care.

Liaise with all Emergency services and members of public, assist as necessary..

Follow Assignment instructions.

Assisting in civil Emergency and counter terrorism

Work history

Control room operator

National Highways
London, Hertfordshire
10.2022 - 12.2023
  • Highlighted elements of risk and worked calmly to resolve.
  • Made reasoned and responsible decisions in solving Emergency call, considering relevant Emergency services and risk.
  • Produced clear and concise reports for log after creation send Traffic officers
  • Carefully monitored SVD cctv system.
  • Receiving ERT call
  • Dispatching traffic officer, update log and Emergency services

Shipping coordinator

DS Cars Parts
ABIDJAN
06.2018 - 09.2022
  • Follow protocol for maintaining the security of CCTV Control Room and it facilities
  • Monitoring and continuously reporting using communication to the operational security sites
  • Implementing approved emergency plan and procedures
  • Record all incidents in appropriate format and write accurate incident
  • Reports in daily occurrence and incident book
  • Deal professionally with victims of crime with care
  • Liaise with all security ,Emergency Services and members of public and assist as necessary
  • Follow Assignment instructions
  • Assisting in civil emergency and counter terrorism
  • Order or purchase cars parts in UK
  • Coordinated shipping from UK to Abidjan(IVORY COAST )
  • Assist customers by providing answers and resolving their complaints

Security and Responsable service clientel

NormaPath
ROUEN,FRANCE
02.2002 - 12.2008
  • Safeguarding and control building perimeter
  • Security of building
  • Feedback of services
  • Completed documentation and logs each day, generating detailed weekly reports.
  • Managed CRM records to keep client accounts updated and to provide current data for enquiries.
  • Complied with all regulatory and quality standards for account management and client service delivery.
  • Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
  • Developed trusting client relationships and earned reputation for exceeding service standard goals.

Education

INFORMATION TECHNOLOGY - MICROCOMPUTER SYSTEMS INSTALLATION AND MAINTENANCE 2

CITY & GUILDS
12/2001 - 03/2002

Bachelor of Science - CHEMISTRY ,BIOLOGY , GEOLOGY

Universite cocody
ABIDJAN,COTE D IVOIRE
09/1995 - 06/1999

Skills

  • Languages
  • French
  • English
  • Skills
  • ACTION COUNTERS
  • TERRORISM : AWARENESS &
  • SECURITY E_LEARNING
  • DRUG AWARENESS & HARM
  • REDUCTION TRAINING COURSE
  • FIRST AID
  • SIA CCTV OPERATORS/ DOOR SUPERVISOR
  • WINDOWS 2000
  • Professional,MCP AND SERVER
  • 2000
  • MICROCOMPUTER SYSTEMS
  • INSTALLATION AND
  • MAINTENANCE 2

Languages

English
Fluent
French
Native

Timeline

Control room operator

National Highways
10.2022 - 12.2023

Shipping coordinator

DS Cars Parts
06.2018 - 09.2022

Security and Responsable service clientel

NormaPath
02.2002 - 12.2008

INFORMATION TECHNOLOGY - MICROCOMPUTER SYSTEMS INSTALLATION AND MAINTENANCE 2

CITY & GUILDS
12/2001 - 03/2002

Bachelor of Science - CHEMISTRY ,BIOLOGY , GEOLOGY

Universite cocody
09/1995 - 06/1999
DRAMANE DIABY