Lucy Wellens
Folkestone,Kent
Summary
Enthusiastic counselling trainee who has a kind and caring nature and strong desire to help others. Working towards a Level 4 Diploma in Counselling, specialising in person-centred therapy. Experienced in supporting individuals facing mental health challenges and addiction. Passionate about creating a safe, non-judgmental environment where clients can explore their struggles and foster personal growth. Skilled in building trusting, empathetic relationships that promote self-awareness and empower clients to find their own path to healing. Seeking a counselling placement to gain practical experience and deepen my expertise in person-centred practice.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Mental Health Support Worker
Healthcare Direct
01.2024 - 01.2025
- Provide person-centred support to individuals with mental health challenges, fostering self-awareness while maintaining confidentiality and ensuring safeguarding
- Build empathetic and trusting relationships while collaborating with multidisciplinary teams to deliver ethical care.
- Built trustful rapport with clients through consistent reliability and patience.
Mental Health Support Worker
Newcross Healthcare
04.2021 - 01.2025
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
Operations Manager
P&O Ferries
09.2016 - 01.2021
- Led teams, fostering a collaborative and client-centred environment
- Managed client concerns with empathy, addressing needs while promoting equality and anti-discrimination principles
- Managed teams by overseeing hiring, training and professional growth of employees.
Customer service manager
SAGA
04.2008 - 09.2016
- Maintained positive relationships through effective communication.
- Implemented training programmes, enhancing team capabilities.
- Demonstrated leadership skills in managing diverse teams.
Education
7 GCSEs - Grade C and above
Folkestone School for Girls
09.1997 - 07.2003
Access to Higher Education Diploma - Humanities and Social Sciences
Dover Technical College
09.2020 - 09.2021
Skills
- Person-centred approach
- Empathy & Active Listening
- Ethical Practice & Confidentiality
- Professional Boundaries
- Collaboration & Client Care
- Exploring Emotions & Experiences
- Mental Health & Addiction Support
Professional training- Kent Adult Education CPCAB
- Level 4 Diploma in Therapeutic Counselling (TC-L4) - September 2024 to current.
- Level 3 Certificate in Counselling Studies (CST-L3)- September 2023- May 2024.
- Level 2 Certificate in Counselling Skills (CSK-L2)- September 2022-May 2023.
Affiliations
- Watching podcasts to deepen understanding of human behaviour and therapeutic practices.
- Gym for physical and mental well-being, promoting a healthy work-life balance.
- Meditation practice to cultivate mindfulness, emotional resilience, and focus.
References
References available upon request.
Timeline
Mental Health Support Worker
Healthcare Direct
01.2024 - 01.2025
Mental Health Support Worker
Newcross Healthcare
04.2021 - 01.2025
Access to Higher Education Diploma - Humanities and Social Sciences
Dover Technical College
09.2020 - 09.2021
Operations Manager
P&O Ferries
09.2016 - 01.2021
Customer service manager
SAGA
04.2008 - 09.2016
7 GCSEs - Grade C and above
Folkestone School for Girls
09.1997 - 07.2003
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