Lucy Wallwork
Bolton,Lancashire
Summary
Dedicated and motivated professional with over 8 years of experience at Marks and Spencer, with a strong background in customer service, sales, and building lasting customer relationships to enhance loyalty and satisfaction.
Demonstrated ability to adapt quickly, manage time effectively, and consistently meet deadlines in fast-paced environments. Proficient in Microsoft Office Suite, including Word, PowerPoint, Excel, and OneNote.
Skilled in communication, problem-solving, teamwork, and critical thinking, with a positive, can-do attitude and a willingness to embrace new challenges. Recognised for strong interpersonal skills, collaborative working, and delivering high-quality customer service and consistent results.
Committed to maintaining high health and safety standards, with additional experience as a qualified workplace first aider. Currently studying full-time for a Master's degree while continuing to work, demonstrating excellent organisation, resilience, and commitment to continuous professional development.
Overview
9
9
years of professional experience
Work history
Retail Sales Assistant
Marks & Spencer
Bury, Greater Manchester
2017.11 - Current
- Worked across multiple departments during ten-year career spanning women’s wear, food and café roles.
- Deliver excellent customer service in fast-paced retail, maintaining operational standards consistently.
- Balanced full-time college/university studies with employment since age seventeen.
- Work efficiently under pressure, managing multiple responsibilities with consistent attention to detail.
- Developed effective communication and teamwork skills through daily shift collaboration.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Identified discrepancies in stocks through regular inventory management for the in store bakery every Sunday.
- Helped customers obtain specialised help for refunds and exchanges.
- Promoted customer loyalty scheme at checkout.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
Education
Master of Science - Cybercrime Investigation
University of Central Lancashire
Preston 10/2026 -
Bachelor of Science with Honours - Forensic Science and Criminal Investigation
University of Central Lancashire
Preston 09/2022 - 06/2025
Pearson BTEC Level 3 Extended Diploma - Art and Design
Bolton Sixth Form College
Bolton 09/2016 - 06/2018
Level 2 Diploma - Beauty Therapy + Evolve
Bolton College
Bolton 09/2018 - 06/2019
Nail Technology Diploma Level 3 - Beauty Therapy
Bolton College
Bolton 09/2019 - 08/2020
GCSE (A-D) - General Studies
Little Lever School
Bolton 09/2012 - 06/2016
Skills
- Communication: Clear writing, speaking and active listening
- Problem-solving: Finding smart solutions to workplace issues
- Teamwork: Collaborating well with colleges and building strong team spirit to work efficiently alongside one another
- Adaptability: Learning new tools and adjusting to change fast
- Time management: Meeting deadlines and organising tasks effectively
- Proficient in Word, Powerpoint, Microsoft excel and One Note
- First Aider (2 years)
- Building brand loyalty
- Cash handling
- Hygiene standards adherence
- Allergy awareness
- Stocktaking
- Health and safety awareness
- Multi-Tasking under pressure
- Coffee artistry
Affiliations
- Fitness/Health
- Fashion/Beauty
- Nature activities
- Thrifting and DIY
- Youtube/Podcasts
Accomplishments
International Experience
Wildlife Forensics Academy 2025- Spent two weeks in South Africa on a Wildlife Forensics course traveling around Cape-town with university (University of Lancashire)
Community Involvement
Diabetes UK Wellness Walk 2025- Completed a 8K walk raising money for charity demonstrating my commitment, discipline, and resilience.
References
References available upon request.
Timeline
Retail Sales Assistant
Marks & Spencer
2017.11 - Current
GCSE (A-D) - General Studies
Little Lever School
09/2012 - 06/2016
Nail Technology Diploma Level 3 - Beauty Therapy
Bolton College
09/2019 - 08/2020
Level 2 Diploma - Beauty Therapy + Evolve
Bolton College
09/2018 - 06/2019
Pearson BTEC Level 3 Extended Diploma - Art and Design
Bolton Sixth Form College
09/2016 - 06/2018
Bachelor of Science with Honours - Forensic Science and Criminal Investigation
University of Central Lancashire
09/2022 - 06/2025
Master of Science - Cybercrime Investigation
University of Central Lancashire
10/2026 -