Lucy Southard
Exetrr,Devon
Summary
Dynamic and results-driven professional with a strong foundation in strategic planning, leadership, and team building. Demonstrates exceptional problem-solving and communication skills, consistently delivering quality assurance and effective marketing strategies. Known for being calm under pressure and highly adaptable, with a proven track record in upselling and troubleshooting. Committed to fostering a motivational work environment while pursuing opportunities to drive organisational success through innovative solutions.
Takes on challenges harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
30
30
years of professional experience
Work history
Property Management
Self Employed
Wellington, Somerset
2025.06 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Carer for Late Husband
Unpaid Carer
Somerset
2018.06 - 2025.02
- Sole Carer for my husband, managing various co morbidities
- Regularly checked vital signs as part of ongoing monitoring
- Developed personalised care plans which catered to individual needs and preferences of each patient.
- Collaborated with multidisciplinary teams to deliver comprehensive care plans.
- Responded swiftly to emergency situations
- Completed qualifications in Mental Health, Terminal Illness and End of Life Care
- Sourced funding nd project managed all home adaptations
- Organised various events, trips and activities to enhance quality of life
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
HR Consultant
The HR Function
Taunton, Somerset
2016.05 - 2018.06
- Spearheaded diversity and inclusion initiatives, promoting a more inclusive work environment.
- Aligned business objectives with staff development for enhanced productivity.
- Created job descriptions, setting clear expectations for roles.
- Provided advice on employment law to minimise legal risks in decision-making processes.
- Collaborated closely with department managers, fostering better communication across teams.
- Conducted job evaluations with the aim of equitable pay structure.
- Coordinated mediation sessions to resolve internal conflicts swiftly.
- Conducted skills gap analyses to identify training needs within the organisation and enhance capabilities of employees.
- Led redundancy processes with utmost sensitivity and professionalism.
HR Manager
Deltaform
Bridgwater, Somerset
2016.06 - 2017.03
- Maintained open communication channels with employees, fostered trust within teams.
- Oversaw talent acquisition process, secured top industry talents.
- Facilitated training programmes to enhance employee skills.
- Streamlined recruitment process by implementing an applicant tracking system.
- Coordinated employee engagement initiatives for improved staff morale.
- Handled grievance procedures in line with employment law regulations.
- Achieved harmonious workplace environment with effective conflict resolution strategies.
- Implemented HR policies and procedures for legal compliance.
- Conducted regular performance evaluations, identified areas of improvement.
- Collaborated closely with senior leadership team on strategic HR decisions.
- Advised senior management on employee corrective actions.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
Area Sales Manager
RD Johns
Newton Abbot, Devon
2014.03 - 2016.06
- Fostered strong client relationships for higher customer retention.
- Analysed market trends, enabling informed decision-making about strategic direction.
- Achieved market growth by developing robust sales strategies.
- Negotiated contracts with key clients to secure valuable business deals.
- Implemented innovative marketing campaigns to increase brand awareness.
- Presented sales reports at board meetings, influencing future strategy decisions.
- Collaborated cross-functionally, enhancing internal communication and teamwork.
- Streamlined sales process, boosting overall efficiency.
- Developed new territories, expanding company reach and market share.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Founder of DD & Director of POA
Doggie Daycare UK & Pet Owners Association
Taunton, Somerset
2003.09 - 2008.05
- Built brand identity through hands-on marketing campaigns and fresh channel testing.
- Managed budgets with forecasting to protect financial stability and cash flow.
- Grew partnerships by coordinating with key stakeholders on shared opportunities.
- Trained in Canine Behaviour
- Designed training for children pre dog ownership with an innovative dog character,
- Large Brands interest included, James Well Beloved, Blue Cross, and renowned dog trainer Mic Martin
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Developed winning sales strategies to drive revenue.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
ManagerBusiness Development Manager
Morrells Brewery
, Oxford
2001.03 - 2002.10
- Managed risk assessment activities with meticulous attention to detail, minimising potential business disruptions.
- Negotiated contracts with vendors and suppliers that facilitated significant cost savings.
- Enhanced operational efficiency with the implementation of innovative management strategies.
- Developed strategic plans for departmental growth, contributing to overall business expansion.
- Secured stakeholder buy-in by expertly presenting and communicating project benefits.
- Building strategies to drive Brands and overall business performance increasing market share
National Account Manager
Birds Eye Walls (Unilever)
Walton on Thames, Surrey
1996.10 - 2000.03
- Organised successful product demonstrations to encourage client engagement.
- Tailored pricing models for competitive market positioning.
- Led strategic planning for improved market penetration.
- Strengthened business relationships by effectively managing multiple national accounts.
- Identified cost-saving measures whilst maintaining service quality.
- Managed sales negotiations leading to increased annual revenue.
- Delivered outstanding customer service, improving brand reputation.
- Drove brand growth by forging strong industry partnerships.
- Addressed customer complaints promptly, ensuring high levels of customer satisfaction.
- Collaborated closely with other departments to deliver integrated solutions.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Education
Level 5 - HR Management
CIPD
Somerset 2010.09 - 2011.03
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Quality Assurance
- Upselling
- Marketing
- Troubleshooting
- Adaptable
- Results driven
- Highly motivational
Affiliations
- Animal Welfare, Property, The Countryside, Food and Drink, Travel
Timeline
Property Management
Self Employed
2025.06 - Current
Carer for Late Husband
Unpaid Carer
2018.06 - 2025.02
HR Manager
Deltaform
2016.06 - 2017.03
HR Consultant
The HR Function
2016.05 - 2018.06
Area Sales Manager
RD Johns
2014.03 - 2016.06
Level 5 - HR Management
CIPD
2010.09 - 2011.03
Founder of DD & Director of POA
Doggie Daycare UK & Pet Owners Association
2003.09 - 2008.05
ManagerBusiness Development Manager
Morrells Brewery
2001.03 - 2002.10
National Account Manager
Birds Eye Walls (Unilever)
1996.10 - 2000.03