My hobbies are majorly based around creativity This includes painting, writing and crafting I have an interest in biology, specifically in animal biology and I research marine conservation in my free-time
Lucy Smylie
Dumbarton,West Dunbartonshire
Summary
Dedicated customer service professional experienced in resolving complaints and delivering effective written communication. Strong organisational skills and initiative enable efficient task management. Proactive in suggesting improvements to enhance team performance, excelling in both collaborative and independent environments.
Overview
5
5
years of professional experience
Work History
Complaints Handler
Pastdue Credit Solutions
Clydebank
02.2021 - Current
- Identified and investigated complaints to high standards in line with FCA regulations, ensuring compliance and customer satisfaction.
- Progressed from Office Junior to Complaints Administrator within 8 weeks, developing essential administration skills that facilitated transition to Complaints Handler.
- Welcomed customers and clients, providing hospitality and assistance throughout their visit, enhancing overall customer experience.
Education
National 5 - Music Technology, English, Art & Design, Biology, Spanish
2019
01-2019
Skills
- Complaints resolution
- Conflict resolution
- Attentive to detail
- Instruction following
- Adaptable and flexible
- Punctuality and responsibility
- Communication and interpersonal skills
- Customer service
Personal Information
Hobbies: I have an interest in expanding my knowledge of IT and Computers. As I have a qualification in Art & Design as well as Music Technology; I am a creative person and aspire for this to be implemented in the work that I do.
Interests
Timeline
Complaints Handler
Pastdue Credit Solutions
02.2021 - Current
National 5 - Music Technology, English, Art & Design, Biology, Spanish
2019