Lucy Simpson
Howden,East Yorkshire
Summary
Graduated from University of Hull with a Foundation Education Degree in Early Childhood Studies. This has give me opportunities to build on my communication skills, organisational skills and my resilience alongside learning how to be composed under pressure and work with students with diverse behavioural needs. I currently work as a control room operative at both a medium and small secure mental health unit. This has improved my team working skills, customer service skills, flexibility - due to organisation's 24/7 operational schedule and working with a range of people including colleagues, patients and visitors.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Control Room Operative/Receptionist
Humber teaching NHS Foundation Trust
Willerby, Hull, East Riding of Yorkshire
2023.01 - Current
- Assisting staff members in ensuring personal alarms and keys secured upon entering building.
- Greeting visitors and contractors professionally and contacting relevant teams for collection.
- Answering calls and emails while completing daily checks on equipment such as keys, badges, CCTV cameras, radios, phones, alarms, fire panels, and unit vehicles.
- Maintaining cleanliness and organisation of space while participating in training and meetings.
- Working as part of a team throughout shifts especially during busy periods.
- Interacting with patients going on leave, building rapport with patients and families while ensuring confidentiality.
- Managing multiple tasks and prioritising effectively in busy environments.
Teaching assistant in primary school
Brighter Futures Trust
Moorends, Doncaster, South Yorkshire
2020.09 - 2022.12
- Supported teachers by assisting students individually or in small groups to enhance learning in alignment with national curriculum framework.
- Facilitated lesson preparations through photocopying, creating classroom displays, and setting up equipment.
- Managed student behaviour and supervised children during breaks, lunch, and school trips, providing basic first aid when needed.
- Ensured that the classroom/school environment was safe for pupils so that they were understood and encouraged their independence.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Conducted regular reading sessions promoting literacy amongst young learners.
- Ensured consistent communication between teachers and parents about children's progress.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
Bartender
Coffee and Wine by Tommy
Howden, East Riding of Yorkshire
2020.08 - 2022.06
- Greet customers and take orders for drinks.
- Serve requested beverages promptly.
- Assist customers with drink recommendations and daily specials.
- Maintain cleanliness and sanitation of bar area, tables, and glassware.
- Restock drinks in fridge and shelves as needed.
- Handle cash transactions efficiently.
- Collaborated with team members to provide seamless service during busy periods.
- Developed rapport with regular patrons fostering a loyal customer base.
Supply Nursery Practitioner
Munchkins Day Nursery
Selby, North Yorkshire
2019.02 - 2021.11
- Supported high-quality care for children aged 0-5 years in nursery setting.
- Assisted in implementing EYFS curriculum activities to promote holistic development.
- Followed safeguarding and health and safety policies diligently.
- Helped with nappy changes, toileting needs, meal times, cleaning duties, and nap times.
- Fostered positive relationships with children, parents, and staff members.
- Improved fine motor skills in children by introducing age-appropriate crafting activities.
- Promoted inclusivity within the classroom using diverse teaching materials and practices.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
Pot washer/waitress
The Wellington Hotel
Howden, East Riding of Yorkshire
2018.05 - 2019.06
- Maintained cleanliness of restaurant kitchen by washing pots, dishes, cutlery, and equipment.
- Cleaned floors and surfaces while managing waste disposal effectively.
- Facilitated preparation of meals to customer satisfaction by providing spotless cooking utensils.
- Assisted kitchen staff during peak times, performing various tasks to support current service demands.
Education
Foundation Degree in Education - Education
University of Hull
Kingston upon Hull 2019.09 - 2022.06
NVQ Level 3 - Childcare and Education
York College
York 2017.09 - 2019.07
GCSEs -
Howden School
East Yorkshire 2012.09 - 2017.06
Skills
- Organisational efficiency
- Telephone operation
- Discretion and confidentiality
- Reliable punctuality
- Patience and composure
- Positive outlook
- Flexible
- Composure under pressure
- Professional attitude
- Resilience and perseverance
- Safety protocol adherence
- Excellent communication
Certification
- Fire Safety - completed 14th Dec 2025.
- Information Governance and Data Security - completed 14th Dec 2025
- Equality, Diversity and Human Rights - completed 15th Dec 2025
- Mental Capacity Act - completed 16th Dec 2025
- Equality, Diversity and Human Rights - completed 15th Dec 2025
- Health, Safety and Welfare - completed 15th Dec 2025
- Infection Prevention and Control - completed 15th Dec 2025
- Preventing Radicalisation - Basic Prevent Awareness - completed 15th Dec 2025
- Safeguarding Adults - completed 15th Dec 2025
- Safeguarding Children - completed 13th Dec 2025
- The Oliver McGowan Mandatory Training on Learning Disability and Autism Part 1 - completed 30th March 2026
Affiliations
- In my free time outside of work I enjoy travelling when I get the chance to with my family and friends. I am also interested in reading books, music, going to concerts, going on walks, looking after my pets and planes.
References
References available upon request.
Timeline
Control Room Operative/Receptionist
Humber teaching NHS Foundation Trust
2023.01 - Current
Teaching assistant in primary school
Brighter Futures Trust
2020.09 - 2022.12
Bartender
Coffee and Wine by Tommy
2020.08 - 2022.06
Foundation Degree in Education - Education
University of Hull
2019.09 - 2022.06
Supply Nursery Practitioner
Munchkins Day Nursery
2019.02 - 2021.11
Pot washer/waitress
The Wellington Hotel
2018.05 - 2019.06
NVQ Level 3 - Childcare and Education
York College
2017.09 - 2019.07
GCSEs -
Howden School
2012.09 - 2017.06