Ilona Mako
Borehamwood
Summary
Supportive, safeguarding-focused team player committed to student welfare. Strong communication and time management skills. Demonstrated ability to multitask and maintain effective interpersonal relationships.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Baby Room Leader
Orange Day Nursery
London
06.2021 - 10.2025
- Delivered high quality care that stimulated children's development and supported individual growth
- Ensured safety and health of children in care by implementing health protocols and safety measures
- Shared professional knowledge to enhance practice while supervising staff and delegating tasks effectively
- Developed and maintained positive working relationships with staff and parents to foster a collaborative environment
- Making sure all regulatory requirements are complied with in the setting
Nursery assistant
Tinies Childcare
02.2020 - 07.2021
- Supervised children in facility and during outdoor playtime, ensuring safety and engagement in activities
- Monitored children's emotional states and development, communicating concerns to supervisor to support individual needs
- Assisted children in their activities, including educational and artistic projects
- Engaged children by allowing them to collaborate with their peers in meaningful learning experiences
- Maintained discipline by developing classroom rules together with children
- Documented lessons to track children's progress, providing targeted support for those needing additional mentoring
- Completed child care courses to enhance skills in child development and education
Cashier
Zara U.K. Limited
10.2017 - 12.2019
- Managed transactions with customers using cash registers, collected payments whether in cash or credit
- Opened and closed the tills, including counting cash floats and making bank deposits
- Processed merchandise returns and exchanges efficiently at the customer service desk.
- Resolved customer complaints, providing guidance and relevant information to enhance satisfaction
- Tracked transactions on balance sheets, reporting discrepancies to maintain accuracy and accountability
- Provided support, guidance, and trained to all new cashiers
- Developed loyal customer base through proactive engagement and exceptional service, strengthening brand loyalty and promoted both- the brand and the product
- Ensured that the image of the shop was in line with the corporate standards at all levels
Teaching Assistant
St John Paul II Primary School
Siedlce
09.2015 - 06.2017
- Assisted teachers in planning learning activities and maintaining accurate records
- Prepared classroom environment for effective lessons
- Supported children requiring additional assistance to achieve task completion
- Resolved issues promptly to maintain smooth classroom operations
- Worked collaboratively in team environment
- Supervised group activities
- Carried out administrative tasks
- Removed materials and equipment post-lessons for cleanliness
Receptionist
Language school: Language Inspiration
10.2014 - 06.2014
- Managed queries and complaints through phone, email, and general correspondence to ensure customer satisfaction
- Diary management and management of meeting rooms
- Executed photocopying, scanning, and filing of essential documents for record-keeping
- Ensured accuracy of records and entered data into the database for consistency
- Maintained financial database records to support efficient financial operations
- Conducted English classes with native speakers to improve language proficiency
- Processed payroll for employees with a focus on accuracy and timely disbursement
Education
NVQ Level 2 - Principles of Business Administration
New College Swindon
Swindon01-2026
NVQ Level 3 - Level 3 in Early Years CHILDCARE
Prevista, London
London01-2026
Higher National Diploma - Business with translation in English
University of Natural Sciences and Humanities in Poland
Siedlce, Poland06-2017
Bachelor - English Philology
University of Natural Sciences and Humanities in Poland
Siedlce, Poland06-2015
Skills
- Child development
- Child development knowledge
- Classroom leadership
- Organisational efficiency
- Microsoft Office
- Adaptability and innovation
- Stress management
- Rapid learner
- Patience and resilience
Languages
Polish
First Language
English
Advanced
C1
Hobby
travelling, photography, books
Timeline
Baby Room Leader
Orange Day Nursery
06.2021 - 10.2025
Nursery assistant
Tinies Childcare
02.2020 - 07.2021
Cashier
Zara U.K. Limited
10.2017 - 12.2019
Teaching Assistant
St John Paul II Primary School
09.2015 - 06.2017
Receptionist
Language school: Language Inspiration
10.2014 - 06.2014
NVQ Level 2 - Principles of Business Administration
New College Swindon
NVQ Level 3 - Level 3 in Early Years CHILDCARE
Prevista, London
Higher National Diploma - Business with translation in English
University of Natural Sciences and Humanities in Poland
Bachelor - English Philology
University of Natural Sciences and Humanities in Poland