Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress
Lucy  Roach

Lucy Roach

Leeds,West Berkshire

Summary

I'm a warm and welcoming individual, being very social myself I love becoming part of a work team and creating a good work environment. I pride myself on being a very helpful and reliable team member, always helping my colleagues where I can to lessen their workload if I have finished my tasks. I have a strong work ethic and like to get everything done efficiently and to my best performance, I'm also eager to take on any task and learn new things. With my 4 years of extensive customer service, I am fully equipped with most skills needed in this range of work. Having traveled and now gone to uni it has been hard for me to stay in one job, but now I am looking for a long-term job where I can settle in and become part of the team.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Waitress

Delapre golf Centre
Northampton, Northamptonshire
06.2023 - Current
  • Serve meals and drinks with a happy and welcoming presence, ensuring to maintain high presentation and quality standards so I am proud of what I serve.
  • Keep tables neat and tidy by regularly clearing away dirty dishes, using glasses, wiping down surfaces, and asking whether they would like to order more drinks, etc.
  • I Create a friendly, welcoming atmosphere to encourage positive guest experiences, befriending locals and remembering orders, prolonging visits to increase profitability.
  • Prepare mixed drinks and poured wine, beer, and non-alcoholic beverages to a high standard within time frames.
  • I focus on keeping the driving range clean providing customers with helpful information on menu items and prices.
  • Serve customers at the till, handling cash, card, and vouchers with accuracy.
  • Drive buggies with care, taking into consideration that I am setting an example for customers and their behavior.

FOH Team Member

Barburrito
Leeds, west yorkshire
11.2022 - 07.2023
  • Worked closely with all of the staff to create a welcoming and safe work environment, doing everything I can to help cover shifts and help the shop where needed.
  • Communicated with kitchen staff and supervisors to maintain smooth front of house operations, minimising service delays.
  • Calculated charges, issued discounts through unidays/ blue light and collected payments, processing accurately to avoid till discrepancies.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care. Including many 5 star reviews for our shop.
  • Learned everything I could including some kitchen staff duties and locking up duties so I could help the other departments when I could.

Customer Assistant

Onestop
Northampton, Northamptonshire
02.2021 - 09.2021
  • I maintained sales floor stock levels whilst focusing on keeping the store floor accessible, tidy, and safe for customers.
  • Interacted with customers offering advice on product selection and locations of the products on the shop floor.
  • Provided fast checkout service concentrating on customer care whilst being careful to not make mistakes when putting things through the till.
  • Handled cash and card payments with accuracy.
  • Performed regular cleaning tasks on the shop floor taking extra care due to COVID-19.
  • Kept alert on the shop floor helping identifying possible shoplifters before they could commit a crime.

Education

NVQ Level 1 - Fashion

Leeds Beckett University
Leeds
09.2022 -

A-Levels - Psychology, Biology, PE

Northampton School for Boys
Northampton
09.2019 - 06.2021

GCSEs - Triple Science, Maths, English lit and lang, PE, Business, RS

Campion School
Northampton
09.2014 - 06.2019

Skills

  • Verbal communication
  • Outstanding customer service
  • Bar cleaning and maintenance
  • Changing beer kegs
  • Cash register operation
  • Espresso machine operation
  • Beverage upselling

Languages

English
Fluent

Timeline

Waitress

Delapre golf Centre
06.2023 - Current

FOH Team Member

Barburrito
11.2022 - 07.2023

NVQ Level 1 - Fashion

Leeds Beckett University
09.2022 -

Customer Assistant

Onestop
02.2021 - 09.2021

A-Levels - Psychology, Biology, PE

Northampton School for Boys
09.2019 - 06.2021

GCSEs - Triple Science, Maths, English lit and lang, PE, Business, RS

Campion School
09.2014 - 06.2019
Lucy Roach