Lucy Ritchie
Summary
Accomplished Learning and Talent professional specialising in supporting people-centred change throughout large-scale transformation programmes. Skilled in stakeholder engagement, communication and training delivery to ensure successful adoption of new processes and ways of working. Partner with project teams and business leaders to design and implement structured change approaches that prepare individuals for transition. Develop targeted training solutions, translate complex information into actionable guidance, and leverage data insights to enhance decision-making and continuous improvement.
Overview
13
13
years of professional experience
Work History
Learning and Talent Trainer
SSE
Perth, Perth and Kinross
12.2017 - Current
- Led inclusive training materials and supplemental aids to support employee comprehension.
- Delivered engaging training sessions to support understanding and adoption of organisational change across multiple transformation initiatives.
- Led the end-to-end delivery of change readiness training for multiple change projects.
- Led training needs to determine skills shortages, learning styles, and stakeholder requirements.
- Lead facilitator of high-quality workshops across multiple workstreams, ensuring materials, schedules, and support resources align with project timelines.
- Collaborated with Subject Matter Experts (SMEs), project teams, and business leads to understand impacts and ensure operational needs are met.
- Consulted with key stakeholders and project teams to support training needs.
- Tracked the impact of training programmes using data and feedback, driving continuous improvement.
Travel Team Advisor
SSE
Perth, Perth and Kinross
03.2015 - 12.2017
- Introduced and integrated a new travel system across the SSE group, including training and coaching on the new travel system.
- Resolved user and supplier issues through effective communication and problem solving.
- Acted as a key point of contact for stakeholders, building strong relationships across multiple business units.
- Collaborated with team members to share knowledge and best practices, fostering a supportive and efficient work environment.
- Analysed customer feedback to identify areas for improvement, implementing changes to enhance service quality and client satisfaction.
Customer service advisor
SSE Retail
Perth, Perth and Kinross
10.2013 - 03.2015
- Delivered high quality customer service, building strong relationships, and trust.
- Supported onboarding and coaching of new employees.
- Collaborated with team members to meet or exceed customer service targets and objectives.
- Maintained accurate records and documentation.
Education
A-Levels - 5 x Higher qualifications
SQA
2012
Level 3 Award in Education and Training - Education and Training
Protrainings
Perth, Perth and Kinross06-2018
Emergency First Aid at Work L2 - First Aid
Protrainnigs
02-2026
Skills
- Developing inclusive learning materials and resources
- Workshop facilitation and presentation skills
- Change management and adoption support
- Stakeholder engagement, and relationship management
- Translating complex information into clear messaging
- Data-driven improvement
Change Experience
- Project Bridge
- Maximo IBM system integration
- Electric Office system integration
- Chime application
- Mobile Field Technology
- Stakeholder Engagement Management
- PowerApps
- SHE Engagement
- Effective Briefing
Timeline
Learning and Talent Trainer
SSE
12.2017 - Current
Travel Team Advisor
SSE
03.2015 - 12.2017
Customer service advisor
SSE Retail
10.2013 - 03.2015
A-Levels - 5 x Higher qualifications
SQA
Level 3 Award in Education and Training - Education and Training
Protrainings
Emergency First Aid at Work L2 - First Aid
Protrainnigs