Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline

Tom Bowden

Glasgow,Glasgow City

Summary

I am a highly motivated and hardworking individual; I am currently studying at the University of Glasgow completing my first year of a politics degree. I am seeking work to build upon my existing skills built through past employment and education, I feel further employment will assist in this alongside my studies. I can interact in a team or solo; I am trustworthy punctual and dedicated to succeeding. I am keen to either build on existing experiences or expand my skill set in areas I have not yet worked. I have an appetite to learn and will always accept an opportunity to learn. I have numerous years of experience within hospitality and within retail giving me the skills to provide positive customer experiences and work dynamically within both team and individual working environments. I always place passion within my work, as I always look to improve and find purpose in my work. I am looking forward to finding a new role in which i can achieve this.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Front of House Team Member

Coniston Hotel
Coniston Cold, North Yorkshire
07.2023 - 08.2023
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Handled reservations to maximise covers and revenue.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Operated POS systems effectively, accurately processing numerous customer bill payments.
  • Collaborated across team to achieve productivity and efficiency.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

Kitchen Porter

The Devonshire Arms
Skipton, North Yorkshire
07.2023 - 08.2023
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Maintained exceptional kitchen cleanliness in preparation for daily breakfast, lunch and dinner services.
  • Verified adequate levels of produce and ingredient supplies, restocking low items to maintain kitchen operations.
  • Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
  • Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
  • Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
  • Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.

Co-Op - Harrogate
05.2021 - 08.2021
  • My role was a general shop assistant
  • In this role I would cover a number of different jobs from running the tills, in which I would interact with customers and work to efficiently scan items, to stocking shelves (which also came with a lot of customer facing tasks such as helping to direct customers or to find product they may want), as well as sorting stock to ensure a safe and tidy warehouse and fridge/freezer area.

Hurlston Hall - The Scullery
01.2020 - 01.2021
  • I held a font of house position working in the restaurant, bar, and event space
  • This role was highly dynamic as I would have to do everything from take orders and bookings to make coffees and serve behind the bar
  • In this position I was focussed on provide high quality customer service
  • One of the biggest takes aways from this role was the that it gave me well developed skills to deal with high pressure situations, as it was almost always busy and due to pressures of covid and hospitality staff shortages we as a team were pushed to perform to our highest standard
  • As well as this it gave me skills to be flexible as many times my shifts would involve a different role to the last therefore, I feel I am a fast and eager learner who is both willing and capable of taking on new challenges.

Little Ale House
01.2018 - 01.2019
  • Working in a fast-paced busy bar, late at night and weekends
  • Collecting empty gasses in order to maintain the smooth running of the bar and maintain the look of the venue
  • Roam the bar and collect all empty glasses and bottles from customer's tables returning them to the bar
  • Taking customer orders
  • Partake in cleaning duties to maintain the look and hygiene of the bar
  • Always prepared in anticipation to assist customers and colleagues
  • General kitchen duties.

Pannal Golf Club
01.2017 - 01.2018
  • Working in the shop, I would complete any job that needed doing, this included restocking, unpacking deliveries, assisting customers, and working with the golf pros to manage its day to day running.

Education

Master of Arts - Politics

University of Glasgow, Glasgow
09.2022 -

A-Levels -

Rainford High Sixth Form College, Rainford, St. Helens
09.2020 - 06.2022
  • Law - B
  • Economics - A
  • Politics - A
  • Continuing education in Politics

BTEC - Business

Saint John Rigby, Wigan
09.2019 - 07.2020

GCSEs -

Harrogate Grammar School, Harrogate, North Yorkshire
2019

Combined Science 4:5, Maths 5, English Literature 5, English Language 5, Business 5, Geography 4

Skills

  • Accomplished communication skills, written and verbal, developed during my time at both school, college, and part-time work
  • Ability to take the initiative and work well under pressure, ensuring all tasks are completed as required
  • Flexibility, whilst maintaining enthusiasm and commitment to each instruction received
  • Confident and friendly manner
  • Multitasker
  • Proficiency in all areas of Microsoft Office, including, Excel, Word and PowerPoint

Interests

I enjoy many sports, both participating and spectating. I have played Rugby for many years, it is a sport that has taught me a lot about teamwork and discipline. I closely follow motorsport, which I enjoy watching alongside a number of my friends. Since moving to Glasgow, I have taken up surfing which is now a firmly set passion of mine as it allows me to unwind and push myself both technically and physically, while also allowing me to get out into nature. Music has been a long-standing passion of mine; I play both guitar and bass as well as enjoy listening to and exploring many diverse genres of music. I have 3 dogs and am a lover of animals, This has pushed me to embrace the outdoors and I love hiking and nature.

Languages

English
Native

Timeline

Front of House Team Member - Coniston Hotel
07.2023 - 08.2023
Kitchen Porter - The Devonshire Arms
07.2023 - 08.2023
University of Glasgow - Master of Arts, Politics
09.2022 -
- Co-Op - Harrogate
05.2021 - 08.2021
Rainford High Sixth Form College - A-Levels,
09.2020 - 06.2022
- Hurlston Hall - The Scullery
01.2020 - 01.2021
Saint John Rigby - BTEC, Business
09.2019 - 07.2020
- Little Ale House
01.2018 - 01.2019
- Pannal Golf Club
01.2017 - 01.2018
Harrogate Grammar School - GCSEs,

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Tom Bowden