Lucy Owen
Holyhead,Anglesey
Summary
Safety-focused professional with expertise in health and safety management, including NEBOSH and IOSH certifications. Skilled in COSHH, manual handling, and legionella management, ensuring compliance with industry standards. Knowledgeable in fire safety and facilities management, fostering a secure work environment. Committed to advancing skills in aviation supervision while upholding workplace safety.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
Work history
Facilities Management Support Supervisor
Babcock Aerospace
Holyhead
2021.05 - Current
- Lead multi‑skilled FM team and subcontractors to deliver hard and soft FM services effectively.
- Ensure services meet contractual, budgetary, and quality requirements.
- Promote a strong health and safety culture and ensure safe systems of work are followed.
- Recruit, develop, and manage FM staff to ensure competent service delivery.
- Maintain legal compliance across building systems while providing high‑quality FM support.
- Oversee task allocation and supervision to ensure safe, efficient operations.
- Produce monthly stakeholder reports for four contracts, ensuring clarity and alignment with operational goals.
- Maintain FM records using FM Ops Document Centre and TABSFM.
- Apply MOD and business unit safe systems of work.
Facilities Management Administrator
Babcock Aerospace
2017.05 - 2021.05
- Coordinated daily contractor activities and supervised cleaning, maintenance, grounds, and security teams.
- Produced comprehensive monthly stakeholder reports for four contracts, facilitating informed decision-making.
- Managed TABS FM planned and reactive maintenance systems.
- Handled reactive call‑outs, delegating tasks to optimise response times and maintain service quality.
- Raised purchase orders and supported invoice queries.
- Provided comprehensive administrative support to the FM team.
- Organised training and maintained the FM training matrix.
- Ensured compliance with safety and security protocols, including PPE.
Administration Officer
Joseph Keegan & Sons
Holyhead
2016.01 - 2017.03
- Maintained accurate accounts and balanced financial books.
- Created invoices and credit notes, ensuring timely payment processing to maintain cash flow.
- Managed cash handling and banking.
- Processed orders and payments (cash, cheque, card).
- Updated customer databases and created wine lists in Microsoft Office to streamline inventory management.
- Built strong customer relationships and handled queries/complaints.
Administration, Stock & Systems Clerk
Morrison's
Holyhead
2014.10 - 2015.12
- Coordinated deliveries and followed up on supplier credits to maintain inventory accuracy.
- Performed daily administrative tasks and relayed critical information to departments for seamless operations.
- Executed legal pricing and systems checks to ensure compliance and mitigate risks.
Replenishment Assistant
Morrison's
Holyhead
2008.11 - 2014.10
- Managed stock replenishment and merchandising.
- Collaborated with team members to enhance customer satisfaction in busy retail setting.
- Adhered to company health and safety policies to ensure workplace safety.
Education
Level 3 Diploma - Facilities Management
GLP Learning
(Apprenticeship) 2019.09 - 2021.01
Bachelor of Science - Computer Information Systems
Bangor University
Bangor, Gwynedd 2011.09 - 2014.07
A-Levels - Information Communication Technology (C), Welsh Second Language (C) & Welsh Baccalaureate (A)
Holyhead High School
Holyhead, Anglesey 2008.09 - 2011.07
GCSEs - Maths (C), Science (CD), ICT (BB), Welsh (B), English (C), Health & Social Care (AA)
Holyhead High School
Holyhead, Anglesey 2003.09 - 2008.07
Skills
- NEBOSH General Certificate
- IOSH Managing Safely
- IOSH Working Safely
- COSHH
- Manual Handling
- Legionella Awareness
- Legionella Management
- First Aid at Work
- Yellow Belt Training
- Fire Safety Awareness
- Fire & Smoke Damper Testing
- Human Factors & Behavioural Safety
- Facilities Management Technical Awareness
- Safe Use of Ladders & Stepladders
- Supervisors in Aviation
Timeline
Facilities Management Support Supervisor
Babcock Aerospace
2021.05 - Current
Level 3 Diploma - Facilities Management
GLP Learning
2019.09 - 2021.01
Facilities Management Administrator
Babcock Aerospace
2017.05 - 2021.05
Administration Officer
Joseph Keegan & Sons
2016.01 - 2017.03
Administration, Stock & Systems Clerk
Morrison's
2014.10 - 2015.12
Bachelor of Science - Computer Information Systems
Bangor University
2011.09 - 2014.07
Replenishment Assistant
Morrison's
2008.11 - 2014.10
A-Levels - Information Communication Technology (C), Welsh Second Language (C) & Welsh Baccalaureate (A)
Holyhead High School
2008.09 - 2011.07
GCSEs - Maths (C), Science (CD), ICT (BB), Welsh (B), English (C), Health & Social Care (AA)
Holyhead High School
2003.09 - 2008.07